If you are not satisfied with a purchase, please contact JTC immediately. Item(s) must be returned unwashed and unworn for refund or exchange within 7 days of delivery. Item(s) must bear no sign of wear/damage with tags. No refunds or exchanges allowed on CUSTOMS, seconds, sale or clearance items. Shipping fees are non-refundable. Buyer pays for return shipping and there is a 10% restocking fee.

JTC accepts payments through Etsy Direct, Etsy Gift Cards, and PayPal. Items ship only after your payment has cleared.
Shipping sometimes varies due to locations, but large overages in payments on shipping will be refunded or upgraded. Orders cannot be canceled once shipped.
*Sales tax is added to ALL Georgia sales.
Personalized custom orders must be prepaid (or a percentage depending on your order) before work begins for new clients.
Coupon codes and sales discounts cannot be "stacked", only one at a time.

All in-stock items are shipped through USPS within 1-3 days after purchase (excluding holidays & Sundays) with delivery confirmation. I use minimal and/or upcycled packaging to reduce our footprint whenever possible.
*Sorry but international shipping is no longer available.*
**Local pickup is available for Milledgeville, GA residents- contact me before buying for information!
Shipping is listed as accurate as possible & includes handling fees. I cannot be held responsible for packages once shipped if insurance has not been requested- all USA orders over $50 or with Priority shipping are insured automatically. Please contact through messaging for Express or overnight needs.
***Gift-wrap & message cards are available. Just let me know it is a gift, the occasion (birthday, anniversary, etc) and what your personal message to be included is! I ONLY ship to the address given to me by Etsy.

JTC specializes in creating custom products for you & your family. Run by a work at home mother with over 20+ years experience dying (including tie-dye, batik, shibori & others) plus even longer sewing & designing. Contact me today~ I'd love to create a custom product for you! I try to answer messages in a timely manner but weekends and holidays are for spending time with my family. Find JTC on the web at JTRIBECREATIONS.COM, on Facebook and Instagram!

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices here: https://www.etsy.com/legal/privacy

Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order for example), if you contact me directly.
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
· as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
· Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
· Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
· Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

For purposes of EU data protection law, I, Rhonda Johnson, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info [!at] jtribecreations.com. I do not sell or ship outside of the United States or it's terrtiories.

This policy is GDPR compliant to the best of my knowleage and created in May 2018.