If you have a question that isn't answered below, please contact me PRIOR to making your purchase! Thanks! :)
Accepted payment methods
Returns and exchanges
Please make sure that you are purchasing the size that you need. Each listing has a size. If you purchase that listing, you are purchasing that size. A separate Paypal invoice will be issued for a difference in price if necessary.
All custom orders are considered to be a Final Purchase as they are created to your specifications (measurements, tulle color, ribbon color, etc.).
Flower Girl Orders:
Refunds: All of our Flower Girl Dresses are considered Custom Orders, as they are created using your choice in fabric colors, ribbon colors, flower style and color and based upon custom measurements either taken at the Design Session or sent in by the bride. Since these are Custom Orders, they are considered to be FINAL SALE and no Refunds will be given.
Exchanges: If the dress has NOT been created yet and materials HAVE NOT been ordered, the dress may be canceled. Refunds WILL NOT be given, but dollar for dollar store credit will be issued for client to use on a different design or to put towards a different item. Exchanges will not be made after the dress has been started, completed or materials have been ordered.
Changes To Dress Design: Changes can be made in writing to the design of the dress (tulle color, ribbon color, structure of dress, flower choice) up to 4 weeks prior to designated delivery date at no additional charge. Changes requested in writing after this date may be accommodated at designer discretion with a $10 charge per change. Changes made after this date may delay and change the Final Delivery Date. Client will be notified at the time of the change request if this is necessary.
All Arizona residents are subject to 8.3% sales tax.
All international customers are responsible and required by law to comply with customs and duty taxes at your expense. Juju's Tutus will not "bend the rules"!
Payment must be received and cleared (in case of using an E-Check) prior to your order being sent.
Cancellations: Please understand that in most cases, orders are made just for. If you need to, you may cancel your order within 3 days of placing it and you will receive a full refund. If for some reason you place an order and do not pay for it I will try and contact you 2 times within 5 days of the original order being placed. If the item is not paid for during that time, the transaction will be canceled.
Special Orders and requets: If you are requesting a custom item that is made according to measurements that you have sent in, the sale is considered a Final Sale. Upon sending all Special Orders, pictures are taken and sent to you for approval prior to shipping. Refunds may be given on a case, by case basis at the sole discretion of Juju's Tutus.
Delivery Confirmation and Tracking: All items sent will include a tracking number that is sent to you automatically from Paypal on my behalf when the item is shipped.
Express Mail: If an item is shipped using Express Mail (overnight) a signature will be needed at the time of postal delivery unless you specifically request that your signature be waived.
Shipping Insurance is optional and is not included in the shipping price. If you would like to include shipping insurance on your package, please let me know prior to shipping so the additional price may be added to your shipping price.
All tutus are carefully placed in reusable organza drawstring bags or plastic garment bags before being boxed to ensure that it arrives to your home in the condition it left us in. Juju's Tutus will not take responsibility for a package that is damaged or lost in transit and recommend that you purchase insurance on your package if this is a concern.
We ship to the address that is linked to your Paypal Account and Etsy Account. Please make sure it is correct! If you would like it shipped to a different address, PLEASE EDIT THE ADDRESS yourself prior to checking out.
Please allow up to 2-3 weeks depending on the time of year for me to create your unique tutu and Priority Ship it to you and 6-8 weeks for flower girl dresses and empire tutu dresses. You can always check the Shop Announcement to see what my current lead time is on orders. A standard lead time of 6 weeks is applied for all Empire Tutu Dresses, Wedding Tutus and Flower Girl Tutus.
If you need your item by a specific date, please LET ME KNOW when you order it so that I can ensure that it is in your hands well before that time! At certain busy times of the year Rush Order fees may be applied to your order if you need it prior to being shipped 14 days after we receive payment.
1st item standard shipping: $8.95
2nd item added to order: $4.00
Empire Tutu Dresses: $12.95
Wedding/Flower Girl Orders: $12.95
Standard Shipping charges apply if the tutu is already discounted by 50% or more.
International: Please contact me for prices regarding shipment to your country
I will gladly ship to your little Princess (giftee) and include a small gift card upon request.
I will send you a shipping notification through Etsy letting you know that your item has been shipped!
Additional policies and FAQs
If you are requesting a custom item, pleas make sure that you have looked at similar items in my shop before ordering. I will do my best to make sure that the vision you have matches what you receive in the mail.
We use tulle that is manufactured in the United States and is of apparel quality. Our manufacturer conducts it's own testing to ensure that the tulle used is lead free and also flame resistant.
All ribbon used in the tutu is treated so that it will not fray.
Bows may come undone after wear and play.
Each tutu comes with Care Instructions and is packaged in a reusable organza bag before being boxed.
Tutus are created in a smoke free, but pet friendly (dogs) home.
**We will not knowingly "rip off" another artists designs by creating something that they have already created. If you like a design that has already been created by another artist, please contact them to order. Sorry!
**It is our policy that we will not add unsafe embellishments to tutus that will be worn by children under age 3. By "unsafe" we mean that are small enough for them to choke on. While we make every attempt to ensure that our products are 100% safe, please be watchful of small, inquisitive children who like to stick foreign objects in their mouths! Juju's Tutus LLC will not be held responsible for embellishments that "sneak" off and find themselves in your child's mouth.
Even though our tulle is tested to be flame resistant, please do not let your little princess wear her beautiful tutu around an open flame.