Alexa Mason on Nov 27, 2015
I ordered this item in September and still have not received the item or my requested refund, and it is now November. Very disappointed in the customer service and lack of communication, especially because I bought a bag for my sister a couple years ago from this shop and had excellent service back then. Hopefully I will get my money back soon.
Art teacher turned designer
In August 2010, I started this endeavor with the simple desire to make a few stylish laptop cases and from there Rais Case has slowly evolved and blossomed into the vibrant brand you see today.
With a undergraduate and master’s degree in Art Education, my background has helped guide me through the process of creating prototypes and refining designs over time. Initially inspired to develop a bag to meet my needs and the needs of me friends. Each new design is inspired by the desire for something practical and super stylish.
In 2013 I began using genuine Pendleton® wool and launched my pillow line from the joy of seeing the textiles I was using for my bags in my home.
What began as an effort to created something effortless and chic has become a study of quality, engineering, fashion and art. Unique materials like salvaged leathers, bold textiles, and solid brass hardware have helped to create a rich canvas for Rais Case.
For three in a half years I managed to build RAIS CASE slowly from the ground up all while being an art teacher. I loved the challenge of inspiring her students to find and pursue their creative passions, and for me, RAIS CASE is a way of walking the walk. In 2014, I took a leap, leaving my steady paying teaching job to run Rais Case full time!
Owner, Maker, Designer
Art teacher turned designer, I am pursing my passion for creating. In August 2010, I started this endeavor with the simple desire to make a few stylish laptop cases and from there Rais Case has slowly evolved into an array of unique products.
We take great pride in using the highest quality materials because it is important to us that our goods get better with time, & earn a special place our customer's lives. Based out of San Diego, California, we design and make all of our products in the USA.
Accepted payment methods
- Accepts Etsy gift cards
- Money Order
Every product is uniquely designed and made to order. Once payment is received in full, your order will be designed. Please expect 1-2 weeks before shipping. You will receive a confirmation email when your item ships.
Insurance is not covered in the listing. If you would like to insure your package, please contact me.
If you do not receive your item within 2 weeks of ordering please contact.
Refunds and Exchanges
Merchandise must be in its original condition with the original packaging. Any and all used items are not eligible for return or exchange. Shipping and handling charges are non-refundable. The customer is responsible for return shipping costs (unless the item has arrived damaged).
Please email: info [!at] raiscase.com describing your issue in detail and identifying it as either a return or a defect. We will determine if you are eligible for a return or replacement.
Returns after 14 days will not be honored.
We offer a lifetime guarantee on items against defects, and will repair or replace any defective item with the same item for no cost.
All returns can be brought back or shipped to:
1834 South Coast Hwy
Oceanside, CA 92054
Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend insuring your shipment. We are not responsible for lost/damaged packages. Be sure to package returns well.
*Please note: Promotional items are not returnable and non refundable.
Additional policies and FAQs
We do accept wholesale orders. Please contact Rachelle [!at] raiscase.com with your store information and we can discuss your order.