Announcement   A mix of equipment and fibres & yarn for spinning, weaving and felting, fabrics for dressmaking, cushions and quilts, and unusual gift items. There is lots of information on all kinds of crafts on my blog: julzcrafts.com, as well as various tutorials under the information sheet tab - take a look!

Announcement

Last updated on Jul 5, 2018

A mix of equipment and fibres & yarn for spinning, weaving and felting, fabrics for dressmaking, cushions and quilts, and unusual gift items. There is lots of information on all kinds of crafts on my blog: julzcrafts.com, as well as various tutorials under the information sheet tab - take a look!

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Shop policies

Last updated on May 17, 2018
Welcome to julz craft supplies - I aim to give a professional service to buyers - and am happy to answer your quesitons and queries. Please click on the 'ask a question' link if you want to contact me.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Apple Pay
  • Klarna
  • Sofort
  • Ideal
  • Paypal
  • GiftcardAccepts Etsy Gift Cards and Etsy Credits
  • Money Order
  • Other Method
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
I will do my best to sort out any problems you may have with your purchase.
If there is a fault with it, a full refund will be given on return of the item.
Return postage will be refunded only if agreed between us before posting, otherwise postage is the responsibility of the buyer.
Payment
Etsy now deals with all payments, and you can pay with any debit or credit card as well as paypal.
Shipping
I aim to post your item within 3 days of receipt of payment - most times it will be sooner, but sometimes, 'life happens', so please let me know if you are waiting for an item.

I will always notify you through the system when your items has been sent - for overseas customers, the postage can take at least a week to Europe and 10 -14 days to USA & Canada - even when sent by airmail. Please let me know if you haven't received your purchase after that time and I will try and find out where it is!
Additional policies and FAQs
Please leave me feedback if you are happy with your item - if you have a problem, please contact me FIRST!

Hopefully we will both be happy with all Etsy transactions!
Privacy
Etsy provides me with the information that allows me to process your order and to send it to you. I do not save the full information - but do keep your name and email address and a record of the item you bought in case there is a problem with the order. This information is never shared with a third party, and if I create a mailing list you would always be given the option to decide whether to allow me to send you information on new products, and can change your mind at any time.