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Julia Lenhard

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Julia Lenhard

Reviews

No reviews in the last year

Shop policies

Last updated on February 4, 2011
Welcome to my shop. I love shopping on Etsy and hope you are as please with your experience as I have been.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Money Order
Returns and exchanges
While I am sure that you will be happy with your purchase, (more beautiful in person than any photo!), I will offer a full refund within 30 days for any reason, but shipping costs are not refundable. (buyer pays return shipping, including insurance and any paypal fees) If there is a problem after 30 days, contact me and we will find a solution.
Refund will be issued once the item has been received in the original state. In the rare event that items might have been damaged during shipping, please contact me and I will have you return the item with either a refund or (if possible) a replacement item.

Your feedback is an important part of my business, if you are happy with your purchase, please take a moment to say so! If for any reason, you are not happy, please give me the chance to fix that before leaving a negative. I would like to know about problems and fix them so you are happy!
Payment
I will accept money orders and Paypal. Paypal is very easy since they have a credit card option that does not require a paypal account. The item will be shipped after the payment has been received and cleared, thanks for your understanding! The faster alternative is Paypal, I have been using Paypal for many years myself and have complete confidence in them! You do not need to have a Paypal account to use a credit card thru them.
Shipping
Items are generally shipped within 2-3 days of receiving payment, I will notify you immediately if there are any problems with shipping. All items will be carefully packaged and sent via USPS first class with delivery confirmation, if you wish to add on insurance please let me know and I will send you a revised invoice reflecting the difference in cost.
If you have any special requests for packaging or shipping, let me know (may involve increased shipping price).
Shipping is First class mail, with delivery confirmation. If you need your purchase in a hurry I will be glad to upgrade to priority or Express mail for an additional fee. If you would like it insured, I would be happy to insure it for the additional fee.
If your item is a gift to someone, let me know so I can ship it to your specifications.
I try to recycle packing material as much as possible, in an attempt to keep packaging "green". I am trying to reuse rather than throw them away!
Additional policies and FAQs
If this is a gift for someone, please let me know how you would like it presented.
Thanks