JuniperandIvy

Creating unique wood products in sunny California!

Murrieta, California On Etsy since 2011

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

JuniperandIvy

Creating unique wood products in sunny California!

Murrieta, California | 8,940 Sales

Announcement    Custom order turnaround time is 3 - 5 days. Non custom orders ship same or next day!

Announcement

Last updated on Feb 17, 2019

Custom order turnaround time is 3 - 5 days. Non custom orders ship same or next day!

Items

 

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Juniper and Ivy

Contact shop owner

Juniper and Ivy

Reviews

Average item review
5 out of 5 stars
(2349)
See reviews that mention:
quality 328 shipping 543 customer service 178

About JuniperandIvy

Sales 8,940
On Etsy since 2011

Natural Simplicity With a Touch of Whimsy.

Juniper and Ivy was born with a desire to create unique and whimsical jewelry using sustainable wood products.
We like simple. We like fun.

We've always had an affinity for making things and creating unique pieces to share. Lovers of vintage and simply stated design, we offer one of a kind styles with master craftsmanship.
All of our laser engraved wood earrings are assembled by hand and packaged with intention.

We welcome custom designs! Convo us and tell us your ideas!

Around the web

Shop members

  • Jacqueline Burnette

    Owner, Designer, Creator

  • Ashleigh Burnette

    Designer, Customer Service, Owner

Shop policies

Last updated on June 29, 2020
Hello!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation within: 6 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
RETURNS ON PERSONALIZED OR CUSTOM ITEMS
If an item has been made to your specifications with personalization and you are simply unhappy with your order you must contact us within 5 business days. We will take all of your concerns into consideration at this time and make a fair and reasonable decision on the best way to handle your return. In most cases you will be responsible for the shipping to return the product to us and then will receive a partial refund or store credit.

NON PERSONALIZED OR CUSTOM ITEMS
If you have placed an order that did not include personalization and you are simply unhappy with your order you must contact us within 3 business days and return your package to us within 7 business days for a full refund of the cost of the goods. You will be responsible for the shipping costs.
Payment
We accept PayPal, Etsy Gift Cards and credit cards.
Shipping
SHIPPING: We use USPS for shipping. Once you receive notification that your order is ready to ship, your package should get to you anywhere in the US in 2-5 days, to Canada in 8-11 days and to anywhere else in about 2 weeks. You do get a tracking number to follow your package. Please understand that these are the shipping timelines provided by USPS. Once a package leaves our hands, we are no longer in control of the timing. Please allow yourself some wiggle room.

POSTAL DELAYS: Beyond purchasing the correct label and delivering the package to the post office in a timely manner, we cannot be responsible for the postal service. If the package takes longer to deliver than it "should" according to the USPS policies, that is an issue to address with your local post office.

DAMAGED ITEMS: If your item arrives to you broken or damaged in transit, please send us a photo to document. We will replace the item if it was broken or damaged by the postal service as long as we receive notification within 5 days of the USPS delivery date.

LOST IN THE MAIL: Although we cannot be responsible for the postal service, we do want you to end up with a lovely gift. We will replace your order at no charge if the tracking number does not show as "delivered." An item is declared as "lost in the mail" if there is no activity on a tracking number for three weeks for US orders. International buyers order at your own risk, we take no responsibility for lost international packages.

CUSTOMS DUTY CHARGES: Please be aware of your country's customs import allowances and restrictions. As the importer, customs import duties/fees are the customer's responsibility. We are not able to pay these fees in advance from the US. If you wish to calculate possible import fees, you can use this site: http://www.dutycalculator.com/new-import-duty-and-tax-calculation/
Additional policies and FAQs
Orders with 2 or more earrings will be boxed together. Please leave a note if you would like them individually boxed.

Please convo us for information on custom orders or wholesale opportunities.

More information

Last updated on Nov 19, 2016
Frequently asked questions
Gift wrapping and packaging

All orders will be sent with a gift receipt that has no pricing information. If you would like something different, please leave a note when you check out or send us a convo.

Wholesale availability

We love wholesale! Please send us a convo for more information.

Care instructions

Do not get wood wet! Please take off stud earrings before showering, taking a bath or swimming. Exposure to water could harm the wood.