JupeDuJour
Pasadena, California
Star Seller.
This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.
Items
Featured items
All Items
Reviews
5 out of 5 stars
(133)
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lavender on Jul 4, 2021
5 out of 5 starswonderful seller. very accommodating and responsive. great customer service and was super helpful in resolving an issue with the order (that was not seller’s fault). thank you!
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jlorrainemusic on Jun 25, 2021
5 out of 5 starsExceptional delivery. Item arrived within a day or two of purchase and was in mint condition. It was a pleasure doing business!
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Shop policies
Last updated on
February 6, 2020
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns
Contact me within: 5 days of delivery
Ship items back within: 7 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Returns are accepted (meaning I must receive it back) within 10 days of delivery if an item arrives damaged or not as described. If you are unhappy with your purchase, please send us a message via Etsy informing us of the issue.
Shipping costs, however, are not refundable, and you will need to send back the item at your own expense in order to receive a refund for the price of the item. For items that were offered with free shipping, the actual cost of our shipping (through USPS) will be deducted from the refund. If the item never makes it back to us or arrives damaged when it was not previously, a refund may be denied.
IMPORTANT: International buyers (especially those in the UK) should be aware that they may be required to pay customs / import fees in their home country before they're able to collect their package. Seller is not responsible for these fees in any way, and may charge a restocking fee of 20% on any items that are returned by the post office due to the buyer's failure to pay such fees.
Likewise, if an item is returned due to a buyer's failure to collect it from the post office or provide an accurate address, a restocking fee may be charged. Custom items will not be refunded.
Shipping costs, however, are not refundable, and you will need to send back the item at your own expense in order to receive a refund for the price of the item. For items that were offered with free shipping, the actual cost of our shipping (through USPS) will be deducted from the refund. If the item never makes it back to us or arrives damaged when it was not previously, a refund may be denied.
IMPORTANT: International buyers (especially those in the UK) should be aware that they may be required to pay customs / import fees in their home country before they're able to collect their package. Seller is not responsible for these fees in any way, and may charge a restocking fee of 20% on any items that are returned by the post office due to the buyer's failure to pay such fees.
Likewise, if an item is returned due to a buyer's failure to collect it from the post office or provide an accurate address, a restocking fee may be charged. Custom items will not be refunded.
Shipping
All items are shipped via USPS and include tracking numbers. Unfortunately, once an item leaves my hands, I have no control over it reaching you and am not responsible for items that are lost, damaged, or delayed by USPS. These types of issues are very rare, but if you'd like to purchase insurance for your item, please let me know before you buy it, and I can add it in to the total cost.
IMPORTANT: International buyers (especially those in the UK) should be aware that they may be required to pay customs / import fees in their home country before they're able to collect their package. Seller is not responsible for these fees in any way, and may charge a restocking fee of 20% on any items that are returned by the post office due to the buyer's failure to pay such fees.
Likewise, if an item is returned due to a buyer's failure to collect it from the post office or provide an accurate address, a restocking fee may be charged.
IMPORTANT: International buyers (especially those in the UK) should be aware that they may be required to pay customs / import fees in their home country before they're able to collect their package. Seller is not responsible for these fees in any way, and may charge a restocking fee of 20% on any items that are returned by the post office due to the buyer's failure to pay such fees.
Likewise, if an item is returned due to a buyer's failure to collect it from the post office or provide an accurate address, a restocking fee may be charged.