justKOZ Creations by Chelsea June
justKOZ's Shop Policies
Thank you for taking the time to read my shop policies!
I try my very best to send the best quality products possible. I make each pair/set as similar to the photographs as possible. Feathers are like fingerprints, they are all one of a kind.
Don't be shy to send me a private message on Etsy about custom orders, past orders, or any information I may have missed in the item descriptions.
I love hearing customer's feedback, positive or negative!
Items are only shipped only after payment is received.
I reserve up to 7 days to create & package. You can only cancel an order if it is not marked shipped after 7 business days from the payment date.
Custom orders must be paid in advance, you can choose to purchase a similar item from my shop and customize it in the message box during checkout, or private message me for anything extra special.
Items ship between 1-7 days from order date in padded envelops. Some items are one of a kind (ready-to-ship) and are made to order. I handcraft each piece, so please allow me the creative time I need so that I can continue to send the best quality product possible. ;)
I will not contact you with shipping information, the date shipped will be on your invoice. I will not provide any tracking numbers, unless other shipping arrangements were made with me. Please refer to your invoice for the approximate delivery time to different countries. I am located in Canada!
See below for more info on shipping, refunds, and gift wrapping. Thank you!
Refunds and Exchanges
You may return/exchange any earrings, for a refund on the earrings only. No shipping refund, you pay the shipping to return it.
No refunds or partial refunds if you think you think your earrings are "slightly different" than the photos. Feathers are like fingerprints, they are all different. I try my very best to match the photos exactly.
No refund for any reason that is written in the description...
Example: you bought a single earring thinking it was a pair.
Earrings are shipped in safe cardboard or padded envelopes, they should not arrive damaged. if they do, please provide me with an image so that I can follow up with the post office and provide an appropriate refund/new pair.
(NOT including USA) - International items can arrive fairly quickly, or can take long; different countries have different policies as to what you can send into the country. If your item does not arrive, I will wait the appropriate amount of time it might take for the parcel to return to me to issue the refund.
Shipping to the USA is no problem, a parcel has never been lost. If a parcel does become lost, I will wait the amount of time it should take to ship to you + the amount of time it would take to ship back to me before providing a full refund for the purchase.
FEATHER HAIR EXTENSIONS - ALL SALES FINAL
You will receive the exact amount of beads and feathers listed in the description. Extras available in shop.
Additional Policies and FAQs
I can gift wrap! Let me know if it's for a birthday,and I will send a cheesy Whistler, BC postcard with a birthday message. :) Can send to the birthday girl/boy's address if you provide it in the checkout message box.
I do wholesale to boutiques/accessory shops/clothing stores.
Please contact me at chelskoz [!at] live.com or here on Etsy.
www.kozcreations.com - for more photos.
Last Updated August 19, 2014