JustCallMeSuzy

All items are handmade and as such, there will be natural variations and those variations are not considered defects. That being said, I want you to be happy with your purchase, so if you have a question or concern, please send me a message and I will do my best to resolve it for you. If you wish to make a return or exchange, please send me a message. Refunds minus shipping are typically offered for 2 weeks after delivery if the item is in new and unused condition. Please send me a message, and I will provide you with a return address and instructions for return. Once I receive the return, if it is in a new and unused condition, I will refund your payment via paypal. Please put insurance on your return to me as I am not responsible for returns that get lost. * Please note that custom orders as well as "not quite perfect" items cannot be exchanged or returned.

Insurance IS NOT included on any package unless requested. You can purchase additional insurance. Please add the listing for “Insurance” to your order. If your item arrives damaged and you did not purchase insurance, I cannot be held responsible.

If your item is lost, I can provide you with all documentation proving that it was shipped, however I cannot offer a refund unless additional insurance was purchased.

All items are shipped within 5 days from Maryland via USPS Priority Mail or USPS First Class. From the ship date, the typical delivery (within the United States) takes 1-5 business days. International shipping will take longer. Once packages leave my studio they are beyond my control and I cannot be responsible for exact delivery times or delays.

SHIPPING GIFTS - I am happy to ship items directly to gift recipient. Just let me know the shipping address and the text if you would like the item wrapped with a small card included.

I do not share your info with anyone, as simple as that :)