Justess Designs

Martinsburg, West Virginia

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Shop policies

Last updated on April 29, 2022

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Hi there! Below you will find information regarding my policies. I am lenient so if you have a problem or question about anything please let me know. We can usually work something out. Please contact me within 5 days after you receive your purchase if you have any concerns.

Accepted payment methods

Returns and exchanges
All jewelry is hand-made with quality materials and has a 30 day warranty during which free repairs will be made. If you are unhappy with the color or size of an item returns can be made 14 days after receipt for a money back guarantee.
You do not need a Paypal account to pay for your purchase through Paypal-- Choose the Paypal option during checkout. Submit your order and click the "Pay Now" button. Choose to pay with your credit or debit card without having to sign up for a Paypal account.
I do try to ship orders as soon as possible. I also recycle shipping packaging as much as possible. Please let me know if this is a problem, (ie. a gift that will be sent to a different address.)

USPS first class shipping
Delivery usually only takes 3-4 business days, depending on your location.

Priority Mail is $4.60

International shipping and insurance is available, please contact me for a quote.
Additional policies and FAQs
Please remember that since all items are hand-made there may be a slight difference in each custom made piece. I am always open to custom orders, color or size changes. Please allow 2 weeks for any custom work. Please feel free to contact me at any time with questions.