justforyouceramics' Shop Policies
Seller assumes all responsibility for this listing.
Please note all ceramic pieces are individually hand crafted, so no two items are identical even when done by the same artist. Please allow for slight variances.
We do have items for immediate sale and they can be purchased as shown. Items that are pictured for demonstration purposes and is taken of a preciously made item that means the item is not on hand and needs to be made and painted before shipment can be done.
Please leave feedback when you receive your items. Our customers are our most valuable asset. We use your feedback to help us improve on our service to you. This also let's us know that you received your purchase.
Please leave an e-mail address. Feel free to contact us with your questions and inquiries. We have found that using the e-mail allows us to answer customer inquires in a prompt fashion.
NOTE: Policies are subject to change at the desecration of shop owner.
Pay Pal. Etsy Checkout, Money orders and Checks are accepted. Buyer needs to contact seller when requesting to pay with Money orders and Checks. We also accept Credit cards through our Etsy Check out.
All orders. shipping, insurance, need to be paid in full before orders are shipped.
All residents of Texas will have an 8.25% sales tax added to your payment total. Residents of other states than Texas will be responsible for their own state taxes. This is figured on your total purchase amount. Its not figured on Shipping & handling.
Buyer is responsible for all shipping & handling costs and insurance fees.
Please provide a physical shipping address with all payments. UPS does not accept P.O. Boxes or General Delivery.
Custom Orders: Depending on the size and requested adjustments to the item, it could take 4 to 6 weeks for shipping and receiving of items. We will make every effort to get the items out to the buyer as fast as possible.
As stated earlier we do have items that are ready for sale and can be bought as pictured. We will make every effort to have them packaged, shipped and delivered within 5 business days. This does not include international orders. If the item is pictured for sale and states in the description of the item that the picture is for demonstration purposes and is taken of a preciously made item that means the item is not on hand and needs to be made and painted before shipment can be done. Shipping falls under the Custom Orders time frame, depending on the extend of the work needing to be done and the size.
Please allow 10 days after items have been shipped prior to contacting us. USPS does not scan packages at point of origin because of online labels. The package will be scanned upon arrival in a delivery city.
Notification of shipping damage must be made upon receipt . UPS Ground provides insurance on packages with no extra cost to you. All damages from shipping is to be directed to UPS by the seller. USPS, FedX and Fright do charge for insurance coverage and that will be an extra expense to the buyer. Insurance cost is not listed in the quoted area for shipping on the cart page. The amount for insurance will be convo'd to you and must be received before we ship the purchase.
International Customers: Buyer is responsible for all shipping & handling, custom charge and all duties and other costs that may be incurred. You will be notified if there is any additional charges and this amount will need to be paid before order can be shipped.
LOCAL CUSTOMERS if you chose to buy on line and pay through Pay Pal and save on shipping Use coupon code LOCALPICKUP at time of checkout. Your item will not be shipped. Leave a message to seller before checking out and give us an email address to reach you to make arrangements for delivery. Local cities are: Killeen, Harker Heights, Copperas Cove, Kempner, Nolanville, Belton, Salado, Florence, Temple, Texas.
Anytime shipping quotes go over the actual amount, monies will be refunded for overage, less $5.00 for handling fees.
Refunds and Exchanges
Refunds are issued on shipping breakage or damage. Customer will be offered the option to receive a refund or to have the item replaced with no extra charges to the buyer, except the shippng cost. No refund on Shipping cost.
The buyer has 24 hours to cancel an order and receive a full refund. Any cancellations after 24 hours will be charged a 30% processing & handling fee. This amount will be taken from the sales price. Sales Tax and Shipping & handling cost will be reimbursed.
All returns are to be shipped within 24 hours of receipt of damaged item.
All returns must be in there original packaging in order to receive a refund. or replacement.
Refunds are limited to the item price before shipping and Insurance upon receipt of returned items.
The buyer has 24 hours to cancel an order and receive a full refund Any cancellations after 24 hours will be charged a 30% processing & handling fee.. This amount will be taken from the sales price amount paid by customer. Sales Tax and Shipping & handling cost will be reimbursed.
Additional Policies and FAQs
Custom Orders: The plaster paris molds used to turn the liquid slip into greenware is patented by the mold makers. No changes to the original molds will be done. We can add hats, clothes, Colors to make individual choices, make lamps, banks, etc. out of the greenware. You can order items and list your color choices, request certain things you would like added to the item and we will let you know if it can be done.
Bisque is priced differently from the finished product because you do the painting and sealing. Check the bisque section for the prices. Coupons and Shop sales do not apply to Bisque items unless specifically stated. Bisque items are already priced at wholesale prices. If you do not see your item in bisque contact us and we can see if we have that mold or if it has been retired or not. Bisque items do not come with a card of authenticity because we are not completing the finished product. Authenticity Cards are signed by the Artist working on the piece.
Last Updated September 12, 2013