jwCoasters' Shop Policies
Welcome to Jonathon Wayne Design. Thanks for your interest in my coasters.
I try to leave as small of a footprint on the environment around me as possible. I use the most environmentally sustainable options in printing, packaging, office and art supplies as long as they don't compromise quality when available. The majority of my materials are reclaimed or made from recycled materials (when possible). Paper and wood products meet FSC (Forest Stewardship Council) certification. Sustainability information will be specifically noted in each item description.
Ethical Purchasing Policy
No sweatshops! All of my materials are sourced in North America and are sweatshop free goods.
My preferred method of payment is Paypal. However, I do accept money orders and cheques via mail. Please convo me before you place the order.
Payment arrangements should be made within 5 days after the order has been placed. Orders will be canceled after a week of no communications.
Orders are shipped within 2-4 days after payment has been received. All orders are shipped using Canada Post.
Canada Post estimates shipments will arrive within 4-6 business days in Canada, 6-10 to the USA and 6-12 worldwide with some seasonal variability. Canada Post unfortunately does not provide delivery deadline guarantees on this service.
I'm happy to discuss quicker shipping methods, delivery options or insurance for your purchase. These arrangements should be made prior to your purchase and will result in additional charges.
Please note that all international orders (outside of Canada) require customs declaration. The full value of the order will be noted on the outside of the package.
Refunds and Exchanges
I personally use all of the the work I make in my own home and I'm not interested in being that person that sends you a bad item. I take pride in my work and what I create. It is important to me that you're more than happy with your purchase.
Any concerns with orders should be addressed within 4 weeks of your purchase. I will do my best to try and resolve any issues that arise.
Additional Policies and FAQs
Please contact me directly for custom or wholesale orders.
Volume discounts for multiple sets are also available. Please message me for details and a quote.
Vancouver, British Columbia / Winnipeg, Manitoba, Canada
jw [!at] jwdesign.ca
Last Updated September 11, 2013