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Kaaren Johnston

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Kaaren Johnston

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Shop policies

Last updated on May 30, 2015
Welcome to my Etsy shop. I am an artist and have recently retired from actively designing, publishing and teaching in the decorative painting industry. I now design and create one-of-a-kind items in fabric, fiber and paint.

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
Returns and exchanges
I'm sorry but I do not offer refunds or exchanges. If you have any questions about an item, please contact me. I check my email regularly and will respond in a timely manner.

For damaged items, please take the item and packaging to your local post office to file a claim.

For lost or stolen packages, please be sure your Etsy/PayPal address is correct. Once packages are shipped, I cannot be held responsible. Because the items are one-of-a-kind, I do not reship the item, nor do I refund the amount of purchase. Please contact your local post office. When requested, I will provide a copy of the receipt showing that the item was shipped.
Payment
Payment is due when the item is ordered. At this time the only method of payment that I accept is through PayPal.
Shipping
For shipping within Canada and to the US, I will usually ship within two business days after payment has been received. I use Canada Post first class mail.

I will gladly ship internationally however insurance and tracking is only available between Canada and the United States. With international mail outside of the US, it is not possible to add insurance nor can packages be tracked once they leave Canada. I can provide proof of shipment on my end but cannot be responsible for packages once they leave Canada and are shipped to an international destination.

Any fees such as customs charges, taxes and duties are the purchaser's responsibility. Convo me to let me know the item that you are interested in and I will be happy to obtain the actual shipping costs.
Additional policies and FAQs
Because the items that I have for sale are one-of-a-kind, I do not do custom orders. In that way you are guaranteed to have the only "one" that I have made.