I want you to be happy with your purchase. If you are unhappy with your product, please contact me through Etsy or at karen [!at] kakabaka.com to make arrangements for a refund or replacement. I will provide a refund or exchange for any unused items in original condition. Item(s) must be returned within 30 days of purchase. Once the item has arrived at my studio, I will refund your purchase price and any applicable taxes. Shipping fees are the responsibility of the buyer unless it is an error on my part

* Returns and exchanges on custom orders is determined on a case by case basis at the sole discretion of kakabaka.
* Gift wrap charges are non refundable, unless there was an error on my part.

Preferred payment method is Direct Checkout via Etsy. I also accept PayPal payments. Residents of Missouri are subject to sales tax of 7.95%.

If you purchase an item from my shop using PayPal and then choose to cancel the order, you will be subject to a non-refundable transaction fee of $0.75.

The majority of items in my shop are made to order. Current production times can be found under the "SHIPPING" tab within the item description. .

The buyer is responsible for verifying that the shipping address is correct PRIOR to finalizing the purchase. If you mail an item to an incorrect address, I can not be held responsible.

I offer several shipping upgrades which can be added upon check out. Please note -- Shipping upgrades can not be accessed from the Etsy App (iPhones, iPads, tablets, etc.). You must be at a computer to access the upgrades. If you do not have access to a computer, please contact me for a custom listing.

SHIPPING UPGRADES

$6.25 ADD INSURANCE: Items will be produced within the regular production time and shipped via Priority Mail. Priority Mail is expected delivery in 1-3 days. 99% of the time, Priority Mail is right on time, however, on rare occasion a package can get hung up in the postal system and be delayed. The expected delivery date does not come with a money-back guarantee.

$16.25 RUSH PRODUCTION + PRIORITY SHIPPING: Items will be produced in 1-2 days. In most cases, the item will ship the following day via Priority Mail. Priority Mail is expected delivery in 1-3 days. Delivery time can be estimated on usps.com. The item will be shipping from zip code 63338. Please note that 99% of the time Priority Mail is right on time, however, on rare occasion a package can get hung up in the postal system and be delayed. The expected delivery date does not come with a money-back guarantee.

$30 RUSH PRODUCTION + PRIORITY EXPRESS SHIPPING: Items will be produced in 1-2 days. In most cases, the item will ship the following day via Priority Express Mail. Items will deliver in 1-2 days depending on where you live. Most cities are overnight delivery. Delivery time can be estimated on usps.com. The item will be shipping from zip code 63338.

If your item falls on the cusp of two options and you are unsure which to purchase, feel free to contact me with the following information:
- the date you need the item delivered to your door
- your zip code
- the item(s) you wish to purchase

If you absolutely 100% need a guarantee of arrival, FedEx and UPS are much more reliable shipping options. They do, however, cost a quite a bit more. Considering one of these options? Before you ask me for a quote, please check out the prices at fedex.com or ups.com. Prices can be anywhere from $20 and up.
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Shipping charges include the cost of shipping, handling and packaging. I do not make a profit from shipping or handling fees. Items are shipped USPS in an effort to keep shipping costs down. Larger orders will ship priority in most cases, as this is more economical. While I do ship all packages with a USPS First Class with Delivery Confirmation, I can not be held responsible for post office loss or damage. If you’d like your goodie to be insured, please choose the "ADD INSURANCE" option in the shipping upgrades section during checkout.

I would love to promise that the post office is perfect, but it's not. I have had one package lost to the universe and a handful that were extremely delayed in the postal routing system. I cannot be held responsible for packages once they leave my studio and are put into the postal system. If you want to purchase insurance on your item, please choose the "ADD INSURANCE" option in the shipping upgrades section during checkout.

Is this a gift? I offer gift wrapping, complete with a bow and card here http://etsy.me/YU2bo8. If the item is a gift, please make sure to adjust the shipping address to reflect the recipient’s address, and include the special note you would like included on the card.