ZipperIsland
Shop policies
Last updated on
April 3, 2019
At Zipper Island, we work hard to provide you with the best products at low prices. Your complete satisfaction is our goal.
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 1 hour of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
Please let us know if you are unhappy with the items received, and we can arrange for a refund or exchange. Refund will be issued for the total of your purchase less actual shipping cost (actual shipping cost may be higher than the one charged due to combined shipping discount we offer). If you would like to exchange an item purchased, buyer will be responsible for all shipping charges. One exchange per order, please. All items purchased in our shop can be returned or exchanged within 20 days of the purchase date. A 10% restocking fee will be charged on returns of $50+. 15% restocking fee is charged on all custom orders.
YKK color cards are non-returnable.
YKK color cards are non-returnable.
Payment
We accept credit/debit cards and Paypal.
Shipping
Please note that all zippers are made in USA (except for a few listings that clearly indicate that zippers are made in Indonesia); all buttons, clasps, and clip-on charms are imported (except for vintage buttons).
Processing time: Please allow 2-3 business days (Mon-Fri) for order fulfillment plus transit time. Please note the "Scheduled to Ship by" date on your invoice. Your order will ship on or before the date shown on the invoice. The majority of our US customers receive their order within a week of placing the order. If you request a custom listing, please allow additional 1-3 business days from time of initial contact. We recommend purchasing from existing listings in order to speed up order processing. If you are unable to purchase the custom listing within 1-2 days, please contact us. Custom listings purchased within 2 or more days of posting can not be guaranteed. Insurance and Shipping upgrades are optional. All orders are shipped via USPS - First Class or Priority, depending on the weight of the shipment.
It is the responsibility of the buyer to assure that the address provided at checkout is correct. If a package is returned as undeliverable or with insufficient address, additional shipping charges to re-mail the package will be billed to the buyer.
INTERNATIONAL customers: please provide your phone number in the "Note to the Seller" field at checkout (or via convo) - the phone number is required on the Customs form. If no phone number is provided at checkout, we will have to use "unknown" for the importer's phone # field.
Processing time: Please allow 2-3 business days (Mon-Fri) for order fulfillment plus transit time. Please note the "Scheduled to Ship by" date on your invoice. Your order will ship on or before the date shown on the invoice. The majority of our US customers receive their order within a week of placing the order. If you request a custom listing, please allow additional 1-3 business days from time of initial contact. We recommend purchasing from existing listings in order to speed up order processing. If you are unable to purchase the custom listing within 1-2 days, please contact us. Custom listings purchased within 2 or more days of posting can not be guaranteed. Insurance and Shipping upgrades are optional. All orders are shipped via USPS - First Class or Priority, depending on the weight of the shipment.
It is the responsibility of the buyer to assure that the address provided at checkout is correct. If a package is returned as undeliverable or with insufficient address, additional shipping charges to re-mail the package will be billed to the buyer.
INTERNATIONAL customers: please provide your phone number in the "Note to the Seller" field at checkout (or via convo) - the phone number is required on the Customs form. If no phone number is provided at checkout, we will have to use "unknown" for the importer's phone # field.
Additional policies and FAQs
For any questions about your order, please be sure to use "Contact Shop owner" button on our shop home screen at ZipperIsland.com or via "Contact" button on your invoice. Communications via Email may not be received before the order ships.
Occasionally, we may run out of a few colors shown in assortments. A substitution of another bright, light, or neutral color will be sent or a refund will be issued for the missing colors, in order to avoid processing delay.
The zippers are measured by the length of the coil/teeth. Overall zipper measurements are also listed in listing descriptions, but overall tape length may vary by 0.5-0.75 inches, meaning you may have a little more or a little less of zipper end to sew in.
Please note that all international shipments will be marked as "merchandise." We can't accommodate any requests to mark packages as "gift." Any customs fees are the responsibility of the buyer.
Canadian customers, please note that swivel clasps and buttons are Imported, so they will not be covered by US-Canadian Free trade agreement. You may have to pay customs fees on orders with value over 20 Canadian dollars.
In rare cases, international packages may get lost or significantly delayed. We recommend that you purchase insurance prior to placing your order with us as we can't guarantee international mail. Please contact us for a custom listing.
Since different monitors may have different color ratio and contrast settings, your device may give you slightly different representation of the same material. We recommend buying zipper assortments or small lots of zippers for samples before placing larger wholesale orders. Unfortunately, we can't accommodate free shipping on exchanges, unless the merchandise purchased is defective. Small lots are highly recommended for all shades of gray zippers, since there are so many shades of gray, and gray is rarely a perfect mix of white and black and often has a hint of other colors, such as blue, purple, and green.
Occasionally, we may run out of a few colors shown in assortments. A substitution of another bright, light, or neutral color will be sent or a refund will be issued for the missing colors, in order to avoid processing delay.
The zippers are measured by the length of the coil/teeth. Overall zipper measurements are also listed in listing descriptions, but overall tape length may vary by 0.5-0.75 inches, meaning you may have a little more or a little less of zipper end to sew in.
Please note that all international shipments will be marked as "merchandise." We can't accommodate any requests to mark packages as "gift." Any customs fees are the responsibility of the buyer.
Canadian customers, please note that swivel clasps and buttons are Imported, so they will not be covered by US-Canadian Free trade agreement. You may have to pay customs fees on orders with value over 20 Canadian dollars.
In rare cases, international packages may get lost or significantly delayed. We recommend that you purchase insurance prior to placing your order with us as we can't guarantee international mail. Please contact us for a custom listing.
Since different monitors may have different color ratio and contrast settings, your device may give you slightly different representation of the same material. We recommend buying zipper assortments or small lots of zippers for samples before placing larger wholesale orders. Unfortunately, we can't accommodate free shipping on exchanges, unless the merchandise purchased is defective. Small lots are highly recommended for all shades of gray zippers, since there are so many shades of gray, and gray is rarely a perfect mix of white and black and often has a hint of other colors, such as blue, purple, and green.