♥♥ Handmade jewelery from the ♥ of Berlin, Germany ♥♥
karamboola's Shop Policies
●✿ HELLO AND WELCOME ✿●
♥ Receiving your order, I'll start immediately on creating your special jewelry. Please don't forget that your order has to be shipped from Germany, so it might take up to two weeks until you can hold your customized work in your hands.
♥ Your order will arrive beautifully packaged, and well-packed in a padded mailer by registered mail (if destination country is outside of Germany).
♥ Please feel free to ask questions about anything.
●✿ PAYMENT INFORMATION ✿●
♥ I accept Paypal only. If you don't have a paypal account, you may use a credit card through the paypal system.
♥ Orders will not be shipped until payment has been received.
♥ Shipping may be combined on multiple items purchased.
♥ All items purchased must be paid for within 3 days. If there is no contact and payment has not been received, then the item(s) will be returned to my shelves and your order will be cancelled.
●✿ SHIPPING INFORMATION ✿●
♥ I ship to your address listed in Paypal. If you have any questions, or you would like me to ship to a different address, please contact me.
♥ Shipping by registered mail costs the following:
☛☛ Worldwide $7.90
☛☛ Germany $2,90 or $4,20 (depends on the thickness of the envelope)
♥ The shipping costs only apply to the first item, for each additional item no extra shipping costs will be imposed.
Refunds and Exchanges
●✿ REFUND POLICY ✿●
♥ If, for any reason, you are not completely satisfied, please contact me by e-mail so we can solve the problem. Please don't use the feedback forum as I might not immediatley respond on or notice your comment. My goal is to satisfy my customers, so please mail me directly.
♥ If, for any reason, you wish to return your purchase(s), please do so by registrered mail within 7 days of receiving your item(s). In this case, contact me via E-mail as soon as you send the item(s) back and include the package number in your mail! So I know, that you plan on returning the order. If I don't receive an e-mail from you, I consider the transaction closed without the option of refunding.
♥ Shipping, handling, and insurance fees are nonrefundable. So you'll get only the costs of the item(s) purchased back. All returns MUST BE IN ORIGINAL CONDITION. Buyer will pay for return shipping charges. Please contact me to discuss the problem.
Additional Policies and FAQs
●✿ F A Q ✿●
♥ I do custom work. So if you have any special motif/design wishes, please let me know before placing your order and I'll do my very best to fulfill your request.
♥ If you'd prefer a different length on a necklace/bracelet just let me know.
♥ If you encounter any problems at all, please contact me and I'll do my best to help.
♥ The images in my shop (or even your own motifs) are available to all pieces of jewelry from my shop.
Havelberger Str 30
info [!at] karamboola.com
Last Updated March 23, 2015