Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Last Posting Dates for Guaranteed Christmas Deliveries are:
USA - 7th Dec,
UK and Northern Ireland - 18th Dec,
Europe - 13th Dec,
Ireland- 20th Dec,
Rest of the World - 7th Dec


We process orders within max 3 working days and dispatch them on Tuesdays and Fridays.
Let us know if you require faster processing times and we will do our best to meet your needs.

Estimated shipping times (from the dispatch date):

*USA 5-7 working days
*UK and Northern Ireland 3-4 working days
*Ireland 1 working day
*Selected European Countries 4-5 working days
(France, Germany, Switzerland,
Spain, Belgium, Sweden )
*Rest of Europe 4-7 working days
*Rest of the World 8-11 working days


Once the items ship we cannot accept any responsibility for delays may it be due to customs or busy shipping periods.

COMBINED SHIPPING
We always combine shipping to reduce charges on multiple items if possible. Any overcharges will be refunded to your account once the order is dispatched.

CUSTOMS AND TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

CARE and FUNCTIONALITY
We use only high quality porcelain and stoneware clays. All pieces are high-fired ensuring strength, durability and suitability for daily use. Our tableware is food, dishwasher, microwave and oven safe.
The exceptions are those items made using black clay or being decorated with gold luster, they are not dishwasher and microwave safe.
Black clay pieces and those where gold luster is on the inside of the dish and can react with food are also unsuitable for food use.
When heating up the dishes, please, take care to avoid sudden temperature changes as this may result in thermal shock and cracks may occur.
Unglazed surfaces, although water and stain resistant, are not stain proof. Therefore avoid contact with staining foods like tea, coffee, red wine, beetroot etc and clean with baking soda paste if needed.


CUSTOM ORDERS
We are happy to take on custom orders.
Please allow approximately 4-6 weeks for the piece to be prepared. This may take longer if unforeseen circumstances occur.
Custom orders need to be paid for in advance of commencing work.
LAST CUSTOM ORDERS for Christmas Deliveries are taken in mid October.


PURCHASING A GIFT
All our products come packaged in a branded cardboard gift box.
Please, let me know if you are purchasing a gift that is to be sent directly to the recipient; I will make sure the receipt is not included, the piece is gift wrapped nicely and I will be happy to attach a note with the message of your choice.


PACKAGING
As much as possible we re-use and recycle packaging products that are used for shipping. If you can, please, do the same to further extend the life of packaging materials.
We take utmost care to make sure our ceramics travel safe and we double-box products.

WHOLESALE
We offer selected items for wholesale customers. For information on terms and conditions and our wholesale catalogue, please contact us at hello [!at] karoArt.eu with detailed, verifiable information on your business and nature of your inquiry.