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katdazzle's Shop Announcement

Custom art. I create sweet and sexy art. I sculpt sweet little porcelain figurines, porcelain dolls, charms and little bowls, often with wise or sassy quotes. I paint Sexy Pin Up girls with attitude and charm. I can even turn you into a Pin Up Girl or boy! Or have your sweet pet immortalized forever in porcelain. Custom work is welcome. That means I can change a quote to something you like better or none at all. I can make a square plate round or paint black hair instead of red. You just tell me your thoughts and dreams and together we will make it possible. I am a Portrait & Figurative Sculptress.
To get to know me and my art better go look over my shoulder on my blog at katdazzle.com.

katdazzle's Shop Policies

Welcome

All products are handcrafted by me, Kathy O'Connell, in my North Coventry, Pennsylvania home studio. Each one of my creations is made with much care and love. I always have lots of fun making my stuff. It is made in a smokeless environment.

If you've got a idea and want something made that you don't see, just let me know and I will make it. Even if you just have an idea and don't even want to buy but just want to share it with me, that's really cool too! I just might make it if I like the idea too.

Your feedback is important to me. If you have a minute to let me know what you think please do so! Your comments on what you saw in the shop or would like to see in the future are much appreciated!
The best way to contact me is here on etsy.com.

Thanks so much for supporting my art and buying handmade. I absolutely LOVE what I do, and it would not be possible without people like you!

If you live in Southeast Pennsylvania area and would like to pick up your purchase in person, message me and I will send you details and a code for free shipping that you can use during the checkout process.

Payment

Payment is expected immediately upon checkout. All payments are done through a secure online payment system PayPal. You can pay for your purchase either with your PayPal account or you can use your credit card without signing up for a PayPal account.
Payment is due at time of purchase. I will typically send out a reminder if you forget to pay, but after 48 hours, I will cancel the sale and relist the item.

If you would like to learn more about how Etsy checkout process works you can do so with this tutorial: http://www.etsy.com/help_guide_checkout.php

RESERVE listings and Custom order must be paid for with in 48 HOURS OF LAST EMAIL CORRESPONDENCE AND POSTING OR YOUR ORDER WILL BE VOID. (exceptions can be made if agreed upon before hand)

Shipping

If you live in Southeast Pennsylvania area and would like to pick up your purchase in person, message me and I will send you details and a code for free shipping that you can use during the checkout process.
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Shipping address:
shipping is to the Paypal address unless told otherwise, Please make sure your shipping address on Paypal is correct.

Custom orders ship within 3 weeks from payment received .

For orders in the US, I ship with USPS first class.I'll use the Flat rate box if it fits. If you’d like a shipping upgrade or insurance, convo me and I’ll put up a special reserved listing that reflects the extra shipping price.

If you need a particular item rushed, I will certainly ship it Express for an addition cost.
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GIFTS! If the order is a gift and is shipping directly to the recipient, either through convo or comment section, let me know if you’d like a little note in the package so they know who to thank!

GIFT BUYERS: If you want the gift sent to an address other than your own, please add that address to your PayPal account.
Also, tell me how to address the card in 'message to seller' as you check out. Your gift will be beautifully hand wrapped.
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International shipping:

I do ship internationally!
International shipping can get really pricey because of the weight of the ceramics. I try to ship first class international whenever possible to keep the shipping costs down, but packages over 4 pounds must be shipped international priority mail. It’s not my rule, it’s USPS!

International customers are responsible for all fees, taxes, and duties/custom charges associated with shipping to their respective countries. I am not responsible for breakage that occurs because of customs checks.
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Packing:
your iteam will be packed with great attention and arrive safely !
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Wholesale Orders:
No cancellation after order is paid.
Buyer is responsible for actual shipping costs, shipping cost is determined after order is packaged. Separate Paypal invoice will be sent for the shipping charges. Once shipping is paid, your order will be mailed promptly.

Refunds and Exchanges

Refunds -
Your satisfaction is very important to me! If for some reason you are not happy with your purchase send me a message and we'll try to work it out with either an exchange, store credit or a refund.
I will accept returns within 30 days of purchase and with prior approval. The buyer is responsible for shipping costs on all returns and exchanges.
Please be sure and use the original packaging to ensure that the item will return safely home.

Sorry.....
Custom " made to your specifications" orders are not refundable.
Wholesale orders are not refundable.


International: Because of the expense of shipping overseas and the low cost of our items, all international sales will not be cash refunds. Instead of a cash refund we will issue a store credit (including overseas shipping). Our number one goal is making you happy, and we will make every effort to make that happen! ;o)
Thanks for your understanding!

Additional Policies and FAQs

All of my glazes are formulated for maximum durability, and will be as rich and glossy 100 years from now.
Some items (especially jewelry) come with a cute gift box and sometimes a matching card.

Wholesale inquiries: Serious wholesale inquiries are welcome with Tax ID (resale license) provided. Please contact me for info.

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Consignment:
I accept custom orders!

Just Message me and I will work with you to get exactly what you want.
Once all the details of the order are in place and agreed upon, I will create a separate listing for you.
ALL CUSTOM MADE ORDERS MUST BE PAID IN FULL WITHIN 48 HOURS OF LAST EMAIL CORRESPONDENCE AND POSTING OR YOUR ORDER WILL BE VOID. (exceptions can be made if agreed upon before hand)
I do not begin construction of your items until payment is received.

Sorry...
Custom "made to your specifications" items are not refundable.
Wholesale orders are not refundable
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Consider a GIFT NOTIFICATION CARD saying you Commissioned a Gift
If the turnaround time is outside of your deadline window, please consider ordering a Gift Notification Card. This card notifies the recipient that you have commissioned them a one of a kind, custom piece of pottery in honor of their special occasion. I can then ship the finished pieces to either you or the recipient upon completion.

A Gift Notification Card notifies the recipient that you have commissioned them a one of a kind, custom piece of pottery in honor of their special occasion. I can then ship the finished pieces to either you or the recipient upon completion.
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Please note that pottery can also be unpredictable, as my items are fired to over 2000 degrees. While it is rare, there are occasions where a piece doesn't make it, and has to be redone. (Mostly it's because I'm a perfectionist) I try to plan enough time for an occasional mishap, but please plan ahead and leave plenty of time when ordering.

Pottery is a long process involving drying time, assembly, and multiple firings. My turnaround for custom pieces is typically between 4 and 6 weeks.
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HOW TO LEAVE FEEDBACK
Here’s how to leave feedback for me:
1. Visit Your Account > Feedback
2. Click the Items Awaiting Feedback tab.
3. Rate the transaction and leave comments. Click the button for “positive,” “negative” or “neutral.” Leaving an additional written comment is optional. (If you’re contemplating leaving a negative or neutral feedback rating or comment because of a poor buying experience, give me a chance to respond before leaving the feedback. Since feedback affects my reputation, I am happy to fix whatever problems have occurred, as long as I'm notified of the problem and have the opportunity.)
4. Add a photo. Adding an “appreciation photo” is optional.
5. Submit your feedback. Consider your feedback carefully because it’s final—you won’t be able to edit it or delete it later . When you’re finished, click Submit

Seller Information

Kathy O'Connell
1360 Cold Springs Rd
Pottstown, PA 19465

Last Updated May 10, 2012