TheRadicalThreadCo

infinity bridesmaids dress multiway convertible DIY

Harrisonburg, Virginia

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Note from shop owner If you want to order swatches: feel free to send a message but please submit your wedding date, ideal color, and a few images or links to the color or palette, how many dresses you need, and if you know the rough sizes/lengths you are hoping for. Please include your mailing address. Thank you kindly!

Note from shop owner

Last updated on Aug 4, 2022

If you want to order swatches: feel free to send a message but please submit your wedding date, ideal color, and a few images or links to the color or palette, how many dresses you need, and if you know the rough sizes/lengths you are hoping for. Please include your mailing address. Thank you kindly!

kate richards

Contact shop owner

kate richards

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Shop policies

Last updated on May 10, 2022

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The Radical Thread Co is a small family business that is the only day job in the whole family, hence we have had to adopt some policies to protect us from things that are not our fault, such as the darned post office, or the fact that your postman did not deliver the package notice, or that the color of fabric you picked did not convey well on your computer monitor. The problem is, well, I have been sort of a pushover and it needs to stop since it means a crisis whenever I offer a cash refund when something is just well, one of those things... and not something that I did wrong. Now if I did not come through, in any way, that is a different story. I will totally refund your money if for some reason the quality is not acceptable or if it is created in a way that was not agreed to. You know, if I royally mess up, you are covered.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
Payment due before shipping. No returns on custom items, unless it is something that can be re-sold in my shop realistically. If I have purchased custom fabric for your order, I will not offer a full refund as cut fabric cannot be returned. Since this is my FT work, shop credit or a duplicate item will be offered instead of a cash refund on other shop items.
Should items be lost in the mail, which has happened twice, I cannot be responsible for offering a refund, but I have been known to offer a credit to lessen the blow, but this will have to be a case by case sort of policy. I will do everything in my power to make it right on my end for you, if you do the same. That is all I ask xoxo
Payment
Custom orders require a fabric deposit, and this is not refundable once the fabric is purchased. If the order is canceled before the item is started/finished the project can be canceled except for my materials investment that needs to be covered. This is not a hobby income, but my family's support, so once a transaction is made, or you tell me to purchase the fabric, we are in contract. If for some reason, I cannot complete the project, of course a full refund will be offered. This has not happened to date, but a few people have wanted a refund when they just decided they did not want to get it after all, after I have invested in expensive materials and that, well, needs to not ever happen again, So welcome to my policy section!!! I have recently been burned, quite frequently really, with money orders and checks that did not come through, so paypal is my preferred means of payment.
Shipping
Items are shipped via USPS, generally priority, if shipping charges cover the shipping for such. If not an upgrade can be requested if deadlines are an issue. Otherwise USPS first class will be used. If you need overnight shipping, it can be arranged.
Shipping to Canada and other countries is at the cheapest method.
If I grossly underestimate the shipping to your address I reserve the right to cancel the order, if it is more than a few dollars out of my pocket and you are not willing to pay a little more...some international shipping can be very expensive but it really depends on where you are located and the size.weight of the item. I do my very best to be fair.
Shipping addresses need to be submitted with the order. If this changes, you are responsible for updating the address in a message to me. Confirm that I have received your messge. I do not ship to any other address provided by paypal or at payment but ONLY to the verified address given to me in our messages.
Additional policies and FAQs
I do guarantee my work, and will be willing to work out any sort of discrepancies or miscommunication with respect and fairness, but cannot offer blanket, open return policies anymore because a few people have abused it. So work with me and I will do my best to be open, honest, and fair in our exchange.