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Shop policies

Last updated on April 8, 2011
Welcome to my Etsy shop!
Thank you very much for your interest in my creative work!

Below you will find my shop policies together with a few needful informations.

My dolls are designed and handcrafted by myself.
They are made of selfmade felt (partly self dyed), sheep's wool and fabric.

The dolls are made for a decorative purpose in the first place.
They are not suitable as a child's toy.

Accepted payment methods

Returns and exchanges
In general, all sales are final. If you feel you have got a valid reason for wanting an exchange, contact me. In the case I do agree on an exchange, all additional shipping costs will be paid by you and the item must be returned in its original condition.
I accept payment via Paypal or credit card.
Payment is due at the time of order, at the longest within 3 days.

From international buyers I only accept PayPal payments.

Here's a checkout guide on how to pay:

Käufer aus Deutschland können auch per Banküberweisung bezahlen.
Wenn Sie diese Zahlungsform wünschen, lassen Sie es mich bei der Bestellung wissen, und ich sende Ihnen meine Kontoinformationen zu.

Once you receive your item, please leave me your feedback, also to help me find out how long my items need to be shipped to your area.
I will ship the item as soon as I received payment.

All items are shipped in secured packages from Deutsche Post / DHL Packet Service. Each item will be carefully wrapped and placed safely inside the parcel.

All items will be shipped within 5 business days.

Lost packages are not refundable, contact me if you would like to have shipping-insurance (increases the shipping cost).

International deliveries may take 7 to 14 days (it may differ according to each country own postal service). Contact me if you need shorter delivery times (increases the shipping cost).

International customers are responsible for duties and taxes.

I will ship to your stated Etsy address, so please make sure it's up to date and correct! Let me know if you want the item to be send to another address.
Additional policies and FAQs
Please contact me in case you have any questions!
I also appreciate any kind of feedback on the things I create.

I do my best to present the dolls as true to life as possible. Still colours can slightly vary due to ligting conditions while taking the photographs.