Katheyl is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Katheyl is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on June 20, 2014
Thanks for dropping by! Do take a minute to go through the policies before making your purchases.

Accepted payment methods

Returns and exchanges
Kindly note that all orders are final and refunds will not be possible once payment has been made and the item has reached the buyer without any damage.

All orders are sent by UNREGISTERED MAIL. THEY ARE SHIPPED WITH NO TRACKING AND NO INSURANCE. Items sent with this method does NOT have insurance and does NOT track the whereabouts of the package. We are not responsible for replacement or compensation if the item gets lost or undelivered. if it is shipped with an item that has tracking and insurance it will be covered.

If you would like to opt for tracking mail, please select shipping upgrade during check-out

Rest assure that all purchases are carefully packaged so that the chances of receiving damaged items will be reduced to the minimal. We will be happy to discuss an exchange or refund only if the item is damaged upon reaching the buyer.

Please note that all customized orders and earrings (for hygiene purposes) cannot be exchanged or returned unless it is damaged upon reaching the buyer.

The returns should be carefully packaged. All initial and return shipping costs are non-refundable.
I would greatly appreciate all payments to be made via Paypal.

For buyers who are residing in SINGAPORE, I'm happy to offer interbank transfers. Do send me a convo when you have made your purchase and we can arrange the details.

Your purchase will be shipped only after payment has been received. Please note that items will be placed back to the shop if payment has not been received or arranged within 48hours.

Also kindly note that buyers are responsible for any and all duties and customs charges that may be incurred.

Thank you! :)
We are happy to announce that we ship worldwide!

** All purchases will be sent to the address stated in the Etsy order**
** Packages are shipped out every Tuesdays and Fridays. For customised orders, they will be shipped within 3 business days from the ordering day **

All packages will be shipped by Singapore Post via normal mail. Tracking mail is available at an extra $2.50 which you can select during check-out.

Do note that the tracking option may sometimes only track the package till it reaches the country of destination (depending on the country that the package is going to) and not within the different states. I appreciate your kind understanding as this is the arrangement between the post offices which I have no control over.

If the delivery status of the package is crucial to you, I would be most happy to arrange for courier service. Just contact me for a quote.

If you have purchased similar item in multiple quantities and wish to have them sent to different destinations, please kindly note that additional postage costs will be incurred (depending on the number of destinations) as the postage stated in the item is only meant for one destination. I seek your kind understanding in this.

The typical delivery time frame from Singapore to international destinations is around 2 - 4 weeks. However, that is also subjected to unforeseen circumstances such as Customs delays, festive holiday rush, delivery delays within the local post offices, bad weather conditions etc.

Do let me know when you have received your item, and leave me a feedback if you are happy with your purchase.
Additional policies and FAQs
* All pieces you have seen are handmade and thus no 2 items are similar.

* Wholesale enquiries are welcome too! Please leave a message at katheyl [!at] gmail.com.

* Please let me know if you wish to reserve any item and I will put it aside for you. However, the reservation period is 5 days. The item will be placed back into the shop if payment has not been received on the 5th day.

* To ensure mileage of your jewelry, please avoid the following:
- wearing them when swimming and showering
- spraying perfume directly on them
- exposing them to any chemicals (e.g. soaps, detergents, etc)

The jewelry can be easily maintained simply by wiping them with a clean damp cloth. Please place them back into the given pouch when not in use.

* I'd be happy to shorten or lengthen the item. Just let me know.

* Customising is welcome! Just convo me and we'll see what we can work out.