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kathwren's Shop Announcement

FOR MORE DESIGNS:
www.etsy.com/shop/modernskins

KathWren is a design studio that specializes in modern wall decals. We are a team of talented designers with backgrounds in interior design, graphic design, and sign fabrication. We have a passion for design and and an eye for detail. Our mission is to create affordable, eye catching wall art that speaks to your lifestyle. The inspiring designs can be changed with ease for a fantastic new look!

Our vinyl wall decals are made from the highest quality matte vinyl, for a 'hand-painted" look. No worries, our decals are 100% removable and environmentally friendly. Our designs are professionally cut and computerized laser measured by high technology cutting machines. All of our designs are exclusive and copyright protected.

We guarantee you will love your new wall art or your money back! Give us a try, you won’t be disappointed.

Thanks for stopping by!

FREE SERVICE
Send me a photo - I'm happy to create a rendering with the decal of your choice.

kathwren's Shop Policies

Welcome

Welcome to Kathwren!

We specialize in surface design, interior design and trend forcasting. Our aesthetic derives from a love of nature, modern simplicities and thoughtfulness. We aim to motivate and inspire people through our work.

Our team consists of professionally trained designers and sign fabricators. KathWren Design collection is original and illustrated with fine details. We are obsessed with details and uphold extremely high standards. Our decals are cut from the highest quality materials available. All decals are designed, cut and shipped from the USA.

I'll always do my best to make sure you are a satisfied, and hopefully, a repeat customer!

Payment

We accept PayPal and credit cards. Orders are completed upon receipt of payment.

Shipping

DOMESTIC

We ship worldwide from the USA. Since our products are made to order, we usually ship within 5-7 business days from the date the payment is received. We do our best to provide an economical and reliable solution for shipping our products. For domestic orders, we ship via United States Postal Service. The USPS asks you to allow 6-10 days for delivery (it's typically much quicker). Express shipping and insurance are available upon request.

We ship to the address provided on the Etsy receipt during check out. Please confirm that the shipping address you leave us during checkout is correct. We can not be held responsible for shipping to incorrect addresses received during checkout.

INTERNATIONAL

For international orders, we ship via USPS First Class International Mail. Most international order arrive 7-10 days from the day package was shipped, however shipping times vary (sometimes up to 6 weeks).

We are unable to provide tracking on international deliveries unless you opt to upgrade to International Express Mail. To upgrade your shipping, please pay the posted 1st Class Mail S&H during checkout, and include your upgrade request in your "note to seller." We will then calculate the additional shipping charge so that you can make payment. Unless you opt to upgrade your shipping to Express International, we can not be held liable for order delivery after we provide you with the Customs Declaration Number. (The Customs Declaration Number does not track packages after it leaves the USA).

We ship to the address provided on the Etsy receipt during check out. Please confirm that the shipping address you leave us during checkout is correct. We can not be held responsible for shipping to incorrect addresses received during checkout.

The Buyer is responsible for any duties that may be charged at customs.

Refunds and Exchanges

OUR GUARANTEE

If you are unhappy with your order for any reason, please let us know. We promise to make things right. Due to the custom made nature of our products, we do not accept exchanges or returns. If a mistake is made on our part, we are happy to correct the problem or issue a full refund, including shipping. In order to receive a refund, please return your order in it's original condition and packaging within 7 days of receipt.

Additional Policies and FAQs

COLORS

Colors may vary slightly due to individual monitor settings. If precise color is critical, please let us know. We will be happy to send a swatch or PMS match.

CUSTOM ORDERS

We welcome custom orders! Please contact us for details + pricing. In most cases, your decals can be cut to your size specifications or reversed.

RUSH ORDERS

We will do our best to accommodate - please contact us.

GENERAL INFO

Decals are easy to apply and remove. Detailed instructions are included with your order. Vinyl adheres to smooth and lightly textured surfaces. Decals are removable, but not reusable. For your convenience, larger decals often come in separate pieces to create your own unique look!

SURFACE PREPARATION

Wall graphics must be applied to a clean, smooth, dry and non-porous interior surface. Freshly applied paint should be allowed to cure for a minimum of three full weeks prior to wall graphic application. A test decal or swatch should be applied to surface. Allow the swatch to remain on wall for 24 hours. If bubbles appear, the paint is still curing.

INSTALLATION

Lay the graphic, image-side down, on a flat surface and pull back the liner about 3 inches. Sharply crease the liner while holding it away from the adhesive. Align the graphic on the wall and use finger pressure to tack in place. Using a squeegee, work from the center to the edge, then return to the center and work to the opposite edge. Use overlapping strokes while applying a small portion of the graphic at a time. If your graphic is made up of more than one panel, avoid using horizontal seams when possible. When the entire graphic has been applied to the wall, re-squeegee the edges of the graphic to ensure a good bond.

*A professional application squeegee is recommended for installing larger decals. If you don’t have one, you may order one from the following link:
http://www.etsy.com/listing/60009423/squeegee-upgrade

CARE + MAINTENANCE

• When cleaning the graphic only use a mild soap and water solution. DO NOT use products that contain bleach or petroleum-based ingredients. If the graphic will need to be cleaned frequently, lamination is required to maintain print integrity.
• Graphics should be hand-cleaned only. Clean graphic beginning at the top and work down.
• Use lint-free cloth rags or sponges for cleaning. Do not use scrubbing pads or scouring sponges.
• To remove difficult items such as lipstick or crayon, choose a citrus-based cleaner to remove the stain, then immediately rinse with mild soap and water solution
• If your wall graphic has seams be sure that you DO NOT wipe cleaning solution into the seam. This could cause the edges to lift and curl up from the wall.
• After cleaning graphic, use dry lint-free micro-fiber cloths for drying.

Our decals are designed, cut, and shipped from the USA.

Original Designs by Kathryn Mathey ©2014. All Rights Reserved.

Last Updated June 10, 2014