kathylorockskeepsake

Custom Photo Jewelry and Personalized Keepsakes

San Francisco, California

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

kathylorockskeepsake is taking a short break

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Note from shop owner Hello! I've closed my studio for time being.

Note from shop owner

Last updated on Sep 17, 2019

Hello! I've closed my studio for time being.

kathy

Contact shop owner

kathy

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Shop policies

Last updated on May 9, 2022

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o o o o kathy lo rocks creates custom photo jewelry and personalized keepsakes in downtown San Francisco. We love to create beautiful treasures and family heirlooms for our customers.

Our customers have such wonderful stories about the jewelry they choose to create. And we hope to add your story to our trove.

We are committed to delivering outstanding customer service. So don't be afraid to speak up if you need something or are not getting excellent service.

Accepted payment methods

Paypal Visa Mastercard American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We expect you will be absolutely delighted with your purchase, as most of our customers are. If you are not satisfied we will exchange, replace, or if need be refund your purchase.

Please note that custom items can not be refunded.

In the event you are not satisfied please contact us within 30 days of receipt so we can arrange for a replacement, exchange or refund.
Payment
Payment - whatever you got, we'll take. Contact us if you want to pay with a method other than PayPal or Credit Card.

Cancellations - No problems - we understand. If you we have not made or shipped your order you can cancel and we will refund your purchase. Have no fear, we won't stalk or harass you. We do hope you will be back in the future though.

For orders that have been made and or shipped we will evaluate based on whether it is a custom made item.

Shipments to California will be charged the appropriate sales tax.
Shipping
Custom made Items may take up to 5 business days though we try hard to ship faster.

Please let us know if you have a deadline so we can accommodate.

UNITED STATES - all United States shipments are shipped via USPS. Our standard service is First Class which usually takes 3 days. However you can upgrade to Priority Mail (usually 2 days) or Express Mail (usually 1 day). If you prefer Fed Ex or UPS please convo to arrange,

INTERNATIONAL - all International shipments are sent USPS First Class unless another service is requested.

USPS First Class International is quoted as 6-10 business days however this is not guaranteed and some cases can take longer. Please contact us if you need Express Mail which is 3-5 business days guaranteed with reliable tracking.

INTERNATIONAL CUSTOMS, DUTIES, TAXES are not included in the item price or shipping cost. As customary these charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

If you need your shipping expedited/have an urgent deadline. Please do not hesitate to contact us.
Additional policies and FAQs
Our work is completely guaranteed. If you have any problems or issues after purchase please contact us immediately so we can assess the situation.