kathyphantastic

kathyphantastic

Austin, Texas 437 Sales On Etsy since 2010

5 out of 5 stars (106)

kathyphantastic

kathyphantastic

Austin, Texas | 437 Sales

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KathyPhantastic

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KathyPhantastic

Announcement    Hi there! We are out of the studio on vacation! Orders placed between June 25 and July 9th will ship on July 10th. Thanks!

Announcement

Last updated on Jun 24, 2019

Hi there! We are out of the studio on vacation! Orders placed between June 25 and July 9th will ship on July 10th. Thanks!

Reviews

Average item review
5 out of 5 stars
(106)
See reviews that mention:
quality 10 shipping 10 customer service 12

About

Around the web

Production partners

  • Rebeccah Polk - Reb Ceramics

    Austin, TX

    Rebecca LauraLee Polk is a ceramics artist based in Austin, Texas.

Shop policies

Last updated on September 15, 2017

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
Refunds not be available on custom orders.

Refund available if I am contacted within 30 days - buyer pays for
return shipping and money is refunded only if items are returned in
sellable condition.

Refund issued when returned product is received.
Payment
International customers MUST pay with Paypal. (Domestic currency only)

Seller charges sales tax for items shipped to: TX (8.25%).

Payment is due within 3 days of purchase. I file unpaid item disputes
after 7 days. If the item has not been paid for or no communication
has been made within 15 days after purchase, I will close the dispute,
issuing an unpaid item strike. I apologize for any inconvenience
this may cause.
Shipping
US Shipping only

Combined shipping standard unless requested otherwise.

Standard USPS method after payment is received. Items will be shipped within 3 business days of completion. USPS delivery typically takes 3-5 business days.

Delivery confirmation or tracking only by request.

kathyphantastic ships to PayPal confirmed address unless specifically requested and
buyer is responsible for order delays if addresses differ.
Additional policies and FAQs
Feedback

I will leave feedback once transaction has been completed and resolved.

I reserve the right to leave negative feedback for non-payment or
canceled orders if deemed appropriate.

Miscellaneous

I reserve the right to refuse a sale under extraordinary conditions
and I reserve the right to ban a customer from future purchases after
non-payment or misbehavior.

If something arrives damaged please contact me and we can work
something out on a case by case basis.