If you are unhappy with your order, please contact me within 3 days of delivery. Items will need to be shipped back to me in new condition within 7 days of delivery for a shop credit. Original shipping charges cannot be credited. Returns must be made by the original buyer, and return shipping is the original buyer's responsibility.

I accept PayPal, Visa, MasterCard, American Express, Discover & Etsy Gift Cards.

Please allow up to 5 business days (Monday-Friday) for your order to ship, unless noted otherwise in a product listing. Transit time will be as follows:

Packages weighing less than one pound will ship First Class with 2-5 day service, and more than one pound will ship Priority with 1-3 day service.

If your order arrives damaged, please message or email The Crooked Cottage ASAP with photos of the damaged product(s) and shipping packaging. Once The Crooked Cottage receives the photos, your damaged product(s) will be replaced or a shop credit will be issued. Please do not leave a negative review in the event that your order arrives damaged. I take great care in securely packing your order, and once it leaves The Crooked Cottage, I have no control over how USPS handles your package.

International Buyers: You may be responsible for VAT, GST, customs or duties fees for parcels arriving in your country. This is an import tax that is levied on buyers. U.S. sellers do not have the ability to collect and remit taxes or customs fees. If your order requires that any tax or fees be paid, your postal service will bill you for it when your order arrives.