Unfortunately my commissions are closed for the foreseeable future, but please feel free to browse the products I do currently have!

You can find my wholesale catalog on Faire: https://katjiangdraws.faire.com/user/sign-up

As stated my Returns & Exchanges policies, buyers are responsible for paying for the return postage.

All returned items must be received in original, re-sellable condition before any refund is issued.

If the packages are marked as “Delivered” when the buyers have not received their packages, buyers are responsible for contacting their local post office to inquire about the GPS location of the package drop-off location. If they suspect/have evidence that their packages have been stolen/tampered with, buyers are responsible for contacting their local police department to file an official report.

Please feel contact me if this issue has occurred. I may send replacements depending on the contents and value of the packages, but I make this decision on a case-by-case basis.

Due to the ongoing pandemic and staffing shortages of delivery personnel, buyers may experience delays with their packages.

USPS has more information about late/delayed deliveries on their FAQ page: https://faq.usps.com/s/article/Delayed-Mail-and-Packages

The bulk of the $11.50+ flat rate for orders outside the States goes toward the USPS shipping rates for international packages. The remaining cost covers the cost of packaging materials and my time and labor to handle each order. Each package is prepared with care to ensure that these orders make it to my customers without damage.

There may be a few reasons as to why packages are returned-to-sender and make its way back to me:

1) When a buyer lists an invalid address

2) When a buyer moves to a new address and lists their previous residential address on the order

Regardless of the reason, for me to reship a package to the correct address, the buyer will be billed for the cost of domestic shipping, or $11.50+ flat-rate standard shipping for international orders.

Please contact me right away if you've listed the wrong address on your order!

1) If I've already shipped out the order, the buyer must submit a package-intercept request on the USPS page: https://www.usps.com/manage/package-intercept.htm
The buyer is responsible for paying the package intercept fee of $15.95 per package, to have it re-routed to the correct address.

2) If I have not purchased the shipping label for the order, please message me with the correct address immediately, for no extra incurred fees.

3) If I have already purchased the shipping label for the order but have not dropped off the package at the post office, the buyer is responsible for paying the flat-rate shipping fee again.