bamboo buttons, jewelry and tools for fiber artists
katrinkles' Shop Policies
I ship USPS first class mail unless you select a different shipping option at checkout. Priority USPS (1-3 days) and Express USPS (1 day) are also available. Please contact me if you have any shipping concerns. I try my best to ship orders the day they are purchased. Most orders ship either the same day or the day after they are purchased.
Please be advised that if your order is shipping outside of the United States there may be taxes or duty fees when you pick up the package from your post office that are out of my control. I have no way of knowing or estimating what these may be.
Refunds and Exchanges
Please contact me if you have any issue with your order so we can discuss how to proceed. I stand by the quality of my materials and would be happy to replace broken or damaged items if you send me a photo of the issue.
For a refund, please advise me of the return and your issue. I can refund orders within 30 days of purchase. I will issue the refund once the item is in my possession and has found to be in good condition. The purchaser is responsible for shipping fess.
There are no returns on custom items.
Additional Policies and FAQs
I would love to talk to you about starting a wholesale relationship for your yarn shop, craft store or gift boutique. We can discuss working on special projects or custom items for your shop. Please message me for wholesale terms and conditions.
Last Updated July 30, 2015