designer-made: original designs to wear and accessorize

Barcelona, Spain

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Shop policies

Last updated on March 4, 2011
If you like what you've seen here in the Katsai shop, and are thinking of making a purchase, please take a moment to first familiarise yourself with the shop policies as detailed below

Accepted payment methods

Returns and exchanges
**********Returns and Refunds*****************
All sales are final.

As a general rule I do not accept returns or offer refunds, given that every care is taken to describe and photograph in detail the items in my Shop, clearly stating measurements and materials used in the listings. It is the buyer's responsability to read through these details carefully before making a purchase. I also welcome that you contact me if you have any other questions so that you can have the maximum information possible on an item before you make your purchase.

I must also point out that it is most probable that, given my small setup and the precariousness suffered by all new independent businesses, i may not be in a position to sub items should they be lost in shipping or if they arrive later than expected due to the postal service not honouring their estimated shipping time. I hope this is understandable for you.
I accept Paypal as the form of payment and give all customers upto 24h after the purchase has been made here on Etsy to forward the payment to my Paypal account.

I ship no later than 48 hrs after payment has cleared for purchases made from Monday to Friday (actually usually on the same day), and purchases made over the weekend are shipped on Monday.

I ship registered mail and with International tracking, which means all packages will have to be signed-for on delivery.

Once shipped I will send you a convo along with a copy of the registered mail certificate and an estimated shipping time (for example, sending a package to the USA from here in Spain usually takes from 7-10 weekdays to arrive).
However, please note that this will be the "estimate" that the post office gives me, but not a time-scale that I can guarantee. Often packages have arrived sooner than expected by the recipient, but also unforunately on occasions delivery may take a few days longer.

If you require an item by a certain date please contact me before purchase, so that we can check on alternatives to traditional mail if necessary.
Additional policies and FAQs
Thanks for taking the time to read through these points, and I hope you find them to be fair and comprehensible.



Find more European shops using the search term "Europeanstreetteam".

Find more designers who make "Built From Scratch Clothing" using the search term "BFSC".

My Blog: http://katsai.blogspot.com
MyFlickr: http://www.flickr.com/photos/katsai/

European ST blog: http://europeanst.blogspot.com
BFSC blog: http://scratchfashion.blogspot.com/