katsriversidestudio

Riverside Studio

Ottawa, Canada
| 3,082 Sales | 5 out of 5 stars 5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Rave reviews

Average review rating is 4.8 or higher

katsriversidestudio is taking a short break

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Note from shop owner The shop is temporarily on holiday while we sort out some glitches.

Note from shop owner

Last updated on Sep 14, 2022

The shop is temporarily on holiday while we sort out some glitches.

Kathryn

Contact shop owner

Kathryn

Reviews

Average item review
5 out of 5 stars
(976)
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Shop policies

Last updated on May 9, 2022

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I use the highest quality Canadian Milled yarn available on the market as my base and Sabraset dyes which produce beautiful saturated colours. This dye is both light fast and wash fast. Some colours may crock the first few time you wash them so make sure you wash them gently with like colours.
Most of my yarn is superwash but I still recommend gentle handling to reduce wear and tear.
We do not offer yarn caking services.

Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
I don't accept returns or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale
Returns and exchange details
If you are not completely satisfied with your order, contact me and I will find a way to guarantee your satisfaction.
Payment
I take payments through Direct checkout.
Shipping
Shipping will be done via Canada Post. Canadian orders are shipped expedited. Shipping to Canada is generally 2-6 business days. Regular shipping to the USA, and everywhere else is 10-14 business days.

*Please note that international orders (including to the USA) are sent without tracking. You may upgrade shipping to include tracking if you contact us before purchase of your items. Unfortunately we cannot take responsibility for international orders without tracking that go missing.*

Items are shipped as soon as they are dyed, 1-2 weeks, often sooner.

For those of you in the greater Ottawa, Gatineau region, please send me message in case there is a way we can meet up and to avoid shipping costs.

We will refund overcharges for shipping which are roughly calculated for Etsy.
Additional policies and FAQs
I can also do wholesale orders for shops. Contact me for more information.