katya323's Shop Policies
Hi there. Thanks for looking! Also check out my destash shop for gemstones and other goodies - http://www.etsy.com/shop/katyabee
I accept PayPal and Direct Checkout (credit card payments via Etsy), and expect payment immediately.
I usually ship within 2 to 3 days of receiving your payment, by USPS, for items that are already made. If you need expedited shipping or prefer a different shipping method, let me know and I'll adjust shipping costs as needed.
For Made to Order and custom items, the listing includes the approximate time for fabrication. To figure out when to expect your item, use that time frame plus the time it would take to get to you via USPS.
For customers in NY state, I must charge sales tax based on the tax rate for our shipping address.
For customers outside the USA - please be aware that any duty fees, customs fees, VAT, etc. are not my responsibility, nor do I calculate those into my prices/shipping charges. Every country has it's own rules, and the responsibility falls on the buyer to handle these fees if they should occur. Here is some more reading on how that works, from Etsy: https://blog.etsy.com/en/2010/shipping-how-to-custom-forms-duties-and-taxes/
I try to use recycled shipping materials whenever possible - padded envelopes, bubble wrap, tissue paper, etc. If this is a problem for you for any reason, please let me know in advance.
Refunds and Exchanges
I want you to enjoy your new jewelry as much as I enjoyed crafting it! If there are any issues, please let me know within 7 days of receiving your item, and I'll do my best to make things right.
Custom orders are non refundable.
Additional Policies and FAQs
I do not resize any items unless specifically mentioned in the listing. This applies to made-to-order items and those ready-to-ship. If you have questions about size or would like to request an item in your size, please contact me before ordering.
Last Updated September 30, 2015