Kt Pfeninger on Mar 4, 2014
Very pretty design & good shipping time
Anonymous on Jan 14, 2013
Absolutely beautiful! Will definitely buy from you again A***
Accepted payment methods
- Accepts Etsy gift cards
- Other Method
Please make payments within 48hrs or your order will have to be cancelled.
If you wish to cancel an order, please convo me within 24hrs of payment to avoid me making up an unwanted item.
All prices charged include VAT.
You can also pay by cheque. Please download the order form on my website: www.katyloudesigns.co.uk or e-mail the following details to me:
Date of card request
Date required by (allow 5 working days please)
Item code, description, personalisation details, colour details etc
Include full payment for items and delivery charges in your cheque.
TIMING: Items are sent by Royal Mail First Class within 5 working days of received payment. All items will be received in the UK approximately 6-7 working days AFTER PAYMENT. You will be e-mailed when the item is dispatched. Overseas takes longer, up to a week after dispatch - please convo me for estimates. Please convo me if you require an item urgently and I will try to accomodate. At busy times this may take longer so it is best to buy well in advance of key times such as Christmas, Valentine's Day, Mother's Day etc.
PACKAGING: All cards, due to their delicate nature, are packaged in strong card envelopes or boxes. Keepsake boxes are outer boxed for protection. Books and albums are presentation boxed then outer protected with bubble wrap and strong protective outer packaging.
Lovely matching card presentation boxes, with coordinating ribbon, can be bought in the shop.
If you would like an item gift wrapped in kraft paper and ribbon, please convo me.
RECEIPTS: I do not send paper receipts. Please check your PAYPAL account for your payment receipt.
All of my cards, except 'Cupcake Candle,' are considered LARGE LETTER size in the UK and require a LARGE LETTER STAMP when sending to the recipent. I can provide this for you if you wish. First class large letter is 75p, Second class is 58p. Please convo me to request this and it will be added to your total.
INSURANCE: This can be added to all postage costs. Please convo me.
COSTS: Postage is based on British Royal Mail tarrifs. Combined postage is weight calculated. Please convo for price before purchase to clarify total postage costs. All packages of larger items (books, boxes and albums), include an additional 77p 'Recorded Signed For' charge within the UK.
Refunds and Exchanges
However, if there is anything you're unsatisfied with, please get in touch a.s.a.p so I can sort it out for you.
I am happy to refund any products badly damaged in the post, although they are packaged so well that this has never happened. I am also happy to refund any personalised items if there is any wording error by Katy Lou Designs. Please ensure you double check the spelling of any wording you send out to me. In both these cases a full refund, including postage costs, will be issued. However, no refund will be given to personalised items that are simply unwanted after purchase.
Postal losses are rare, but they do occasionally happen. An item has to be unreceived for more than 15 days to be considered 'lost' by Royal Mail. Please convo me if you think your item is lost and I will try to sort it out for you. If there is time, I will send out a replacement to you.
I am happy to refund re-saleable items that are unpersonalised and and in their original packaging and condition. In this instance, please convo me first to discuss within 7 DAYS of receiving the item. You will then be notified of the return address to send the item back to. You will be refunded for the cost of the item but not the postage costs.
Additional policies and FAQs
Wholesale cards are available to trade - minimum 1 pack of 6. Please convo me for further details and an order form.