Kayleighskeepsake

Handmade with Love

Buckhaven, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

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Kayleigh Duncan

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Kayleigh Duncan

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Average item review
5 out of 5 stars
(2792)
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Quality 553 Shipping 405 Customer service 297

About Kayleighskeepsake

Sales 26,667
On Etsy since 2016

A little bit about me...

A little bit about me and my background-

My name is Kayleigh (if you haven't already guessed!) I am 27 from Scotland, I have a daughter called Denni she's 5 years old, my husband to be Sean, two Spinger Spaniels called Alfie and Callie, two chickens called Marbles and glitter sparkle oh and the fish he's called Jim. (My forever growing family unit!)

I have always been quite creative and enjoyed customising and creating little projects for myself, my business venture started in 2016 when I was on maternity leave from my job as a sales administrator which I had done since I left school at 17. When my daughter was born I loved spending time with her and the thought of going back to my full time job was daunting I wanted to find a way to work and stay at home with her.

December 2015 I was in the middle of decorating a picture frame gallery in my hall at home when I remembered about an old box of scrabble pieces that belonged to my partners late grandmother, I had some spare frames left over and decided to make a one-off collage of our names and some personal words when I posted on my Facebook page I got lots of great feedback some people even asked if I could make them one and it started from there the lead up to Christmas was crazy and I worked non-stop(I still do!)

I designed and opened my own website in January 2016. I then started selling on Etsy Handmade and Amazon Handmade.

I currently still work from home in my spare bedroom also known as the work room (where the magic happens!) I run three websites, have made and sold over 10,000 items and now ship worldwide.

I am self-tought and basically learned everything I know through practice, I design all of my products through different types of software and use a wide range of printers and machinery to produce items, My range has grown massively and it has been quite a learning curve over the years, but I still love every second of it.

I will continue to create and make beautiful keepsakes for people to love, keep and treasure forever.

Handmade with love.... always
Kayleigh.x

Shop members

  • Kayleigh Duncan

    Owner, Maker, Designer

Shop policies

More information

Last updated on Feb 10, 2021
Frequently asked questions
What is your turn around time?

Current turn around time for personalised items is 2 weeks plus delivery time.

What happens if my delivery is delayed?

Although all orders are processed and shipped on time as per the estimates given at the checkout prior to you ordering courier/postage delays can occur especially with the current pandemic. Please make sure you order your item in plenty of time and add a few extra days for delivery. We advise 3 weeks for special events such as birthdays and anniversaries.

It is rare that parcels go missing, but in this instance we need to allow 2 weeks before it can be investigated through Royal Mail and DHL Express. During this time replacements/refunds will need to delayed until this is fully looked in to.

Can your pet bowls be put in the dishwasher?

Unless stated in the listing description and tagged with "dishwasher safe" our pet bowls can't be put in the dishwasher. Only our fully printed bowls are deemed dishwasher safe.

Do you offer a fast track service?

At this time we can't fast track or rush any orders.

Can my business logo be on your gift bags?

As long as your business logo is one single colour, please send us a copy of your logo and we will let you know.

When will my item arrive?

Items are shipped 2 weeks from the day you order
- Sign in through the Etsy App
- Click My Account + Click Purchases
- Find your order, you’ll see the shipping status and estimated dispatch and delivery date

Why have I not received tracking for my order?

To keep the cost down we use Royal Mail and DHL Express, depending on the weight, size and your location will determine which service is used. We are currently working on our delivery profiles to offer a tracked service if wanted, this will not speed up the time it takes to process your order only the delivery time.

Do you offer bulk discounts?

We determine bulk quantities as below:-
PET BOWLS- 10 or more
GIFT BAGS- 30 or more
Please send us a message to discuss your order.

How long is delivery?

UK Options
Royal Mail 1st Class - 1-2 working days
Royal Mail 2nd Class - 2-3 working days
DHL Express - Next working day

USA Options
DHL Express - 4-5 working days

What happens if my item arrives damaged?

All of our orders are always packaged well to avoid this happening. Despite this unfortunately on the rare occasion breakages can occur if the parcel has been poorly handled during transit. In this instance please message us as soon as possible with some images of the packaging and item, we will replace your item free of charge.