Kayleighskeepsake

Made with Love

Buckhaven, United Kingdom

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

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Announcement

Last updated on Nov 26, 2021

COMPETITION TO WIN A PERSONALISED HOUSE SIGN ON OUR FACEBOOK PAGE NOW
https://www.facebook.com/kayleighskeepsakes

Items

 

All Items

Kayleigh Duncan

Contact shop owner

Kayleigh Duncan

Reviews

Average item review
5 out of 5 stars
(3671)
See reviews that mention:
Quality 781 Shipping 540 Customer service 387

About Kayleighskeepsake

Sales 34,799
On Etsy since 2016

Gifts and keepsakes for all occasions!

Hello my name is Kayleigh, my small business journey started in 2016 when I made a scrabble frame and put a photo up on my Facebook page, I got lot's of great feedback and took some orders over the Christmas period. Working from a small computer desk in my spare room I started to get more orders and realised I can make a business from this! I joined Etsy in 2016 and before I knew it I was making and packing orders on a daily basis. I branched out to my garage with the help from my partner (Sean).

I am self-taught and learned everything I know through practice, I design all of my products through different types of software and use a wide range of printers and machinery to produce items, My range has grown massively and it has been quite a learning curve over the years, but I still love every second of it.

Our little company has grown since then and needed some help to fulfil orders, so we moved again and got an extra pair of hands! We are constantly designing and making new products for you to love keep and cherish forever!

Kayleigh xox

Shop members

  • Kayleigh Duncan

    Owner, Designer, Maker

  • Kami Lipton

    Customer Service, Dispatcher, Maker

  • Sean Mackie

    Owner, Designer, Maker

  • Alfie

    Furry Assistant

  • Callie

    Furry Assistant

  • Denni

    Office Mess'abouter!

Shop policies

More information

Last updated on Aug 11, 2021
Frequently asked questions
What is your turn around time?

Current turn around time for personalised items is 3-5 working days plus delivery time.

What happens if my delivery is delayed?

Although all orders are processed and shipped on time as per the estimates given at the checkout prior to you ordering courier/postage delays can occur especially with the current pandemic. Please make sure you order your item in plenty of time and add a few extra days for delivery. We advise 3 weeks for special events such as birthdays and anniversaries.

It is rare that parcels go missing, but in this instance we need to allow 2 weeks before it can be investigated through Royal Mail and DHL Express. During this time replacements/refunds will need to delayed until this is fully looked in to.

Can your pet bowls be put in the dishwasher?

Unless stated in the listing description and tagged with "dishwasher safe" our pet bowls can't be put in the dishwasher. Only our fully printed bowls are deemed dishwasher safe.

Do you offer a fast track service?

At this time we can't fast track or rush any orders.

When will my item arrive?

Items are shipped 2 weeks from the day you order
- Sign in through the Etsy App
- Click My Account + Click Purchases
- Find your order, you’ll see the shipping status and estimated dispatch and delivery date

Why have I not received tracking for my order?

To keep the cost down we use Royal Mail and DHL Express, depending on the weight, size and your location will determine which service is used. We are currently working on our delivery profiles to offer a tracked service if wanted, this will not speed up the time it takes to process your order only the delivery time.

Do you offer bulk discounts?

We determine bulk quantities as below:-
PET BOWLS- 10 or more
GIFT BAGS- 30 or more
Please send us a message to discuss your order.

How long is delivery?

UK Options
Royal Mail 1st Class - 1-2 working days
Royal Mail 2nd Class - 2-3 working days
DHL Express - Next working day

USA Options
DHL Express - 4-5 working days

What happens if my item arrives damaged?

All of our orders are always packaged well to avoid this happening. Despite this unfortunately on the rare occasion breakages can occur if the parcel has been poorly handled during transit. In this instance please message us as soon as possible with some images of the packaging and item, we will replace your item free of charge.

Why do I'm I not getting a reply to messages over the weekend?

As a small business I only work during the week taking some well deserved time with my family at the weekends, any messages sent over the weekend is answered on Monday morning.