Fabulas Jewels and CZ Stones
kayliegems' Shop Policies
Welcome to KaylieGems!
Payments should be made through Papal. Items paid for with Papal eChecks will be sent after the eCheck has cleared, usually 3-4 days. Contact me first for other payment methods. Payment must be received within 7 days of close of auction. An unpaid item dispute will be filed if payment or arrangements have not been made within two weeks after a purchase.
All domestic shipping are shipped via USPS with delivery confirmation only. Signature confirmation is available per request for additional $2.50. If you need this service, contact me before you check out, I will modify the shipping charges accordingly.
All international shipping are shipped via first class air mail without tracking and insurance. Registered mail is available per request. The fee is $11.50 on top of regular shipping. If you need the tracking, please contact me first, I will then change the shipping to international Express mail which is $28.00 up to 4 lbs.
For both domestic and international shipping, we are not responsible for any lost and damaged packages once items are shipped unless otherwise insurance is purchased. The listed shipping fees do not include insurance, please contact us for fees to be listed before you purchase if you need the insurance.
We pay insurance for orders above $50.00. Any orders below $50.00, insurance is optional by you. The insurance cost is: $2.00 per order. Contact us if you want the insurance and your order is less than $50.00, I will send you an updated invoice with insurance charges.
Orders are not considered "Lost" unless meet the following dates:
>>Domestic (U.S): 21 days past shipping date
>>International: 45 days past shipping date
>>International ITALY: 60 days past shipping date
Refunds and Exchanges
To US and Canada Customers:
If you are not completely satisfied your item(s) for any reasons, you might return your order within 14 days from the date of shipment for a full refund or exchange less shipping, handling, and associated any Etsy fees incurred(Etsy do charge transaction fees even item returned!). Items must be returned in unaltered condition and properly protected against shipping damage. Buyer is responsible for return shipping charges, registered mail recommended.
To international customers:
Due to the shipping cost, we do not offer refund and exchange service for international shipping except Canada unless otherwise items you received are at our fault. All sales are final. Please make your buying decision carefully.
Additional Policies and FAQs
We combine shipping between this shop and our main shop: http://www.CanterburyLane.etsy.com
Last Updated February 24, 2011