KaztielKrafts

Items may be returned within 30 days of delivery date. This excludes custom made or customized orders (see below for additional information on damaged item return). Returned items will be refunded upon receipt of item. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Shipping costs will not be refunded (both previously paid and incurred to return), except for costs covered under EU guidelines.

Damaged items:

Any item that is received damaged upon delivery may be replaced or exchanged for a like-item of equal or lesser value for no additional cost, as long as a picture of the damaged product is provided within 72 hours (3 days) of delivery.

Items lost in transit:

If an item does not arrive, you must initiate a lost package conversation with the seller. Please wait until after estimated delivery timeframes to start a conversation. If the seller determines the purchase was NOT delivered based on TRACKING, the seller will first follow up with the shipper and correspond with the purchaser on the status or any other activity pursuant to the issue. If this does not result in item delivery, the seller will ship another item at no additional cost.

Cancellations:

While cancellations should be received within an hour of purchase, I will accept cancellations up to 24 hours of purchasing, as long as the item has not shipped.

This shop accepts all forms of payment supported by the Etsy platform. This shop does not accept cash, check, or other payments not supported by the platform.

IMPORTANT: As a result of the varied postal disruptions caused by the Covid 19 response, some may experience shipping delays domestically (U.S.) and to Canada. As such, the estimated delivery times are inaccurate. Unfortunately, no accurate estimates can be provided. International orders outside of Canada are currently not available.

*Please note that for items shipped outside of the USA, custom/duty fees and/or taxes may be assessed. The buyer is responsible for paying these fees. These costs are not covered by shipping fees.

All orders will be shipped USPS, unless otherwise noted or arranged. Tracking numbers provided for domestic (USA) shipping. Expedited/special shipping requests may be subject to an additional charge and must be initiated by Etsy conversation.

Items are generally shipped within 5 business days of sale, unless otherwise specified. Please see individual listings details for specific timeframes. Custom orders and made to order purchases generally have a longer turnaround time.

For DOMESTIC shipping (USA), items generally arrive between 1 & 5 days of date shipped.

For CANADIAN shipping, items generally arrive between 7 & 14 days of date shipped.

For INTERNATIONAL (Non-Canadian) shipping, items generally arrive between 14 & 30 days of date shipped. (*Currently unavailable)

It is important to note that delivery dates are based on estimated timeframes and do not guarantee the package will arrive within those parameters. Items may be delayed due to customs for international buyers. If you require arrival on or by a specific date, additional charges may apply. Please contact seller through Etsy conversation.

If you have any questions or concerns regarding an order you are considering placing or an order you have placed or received, please contact me through Etsy Conversation. My goal is to address individual needs individually.

Information Collected:
The information collected is only what is needed to fulfill your order and meet legal requirements. This includes (which you authorized Etsy to provide):
• Your name
• Postal Address
• Payment information (limited to payment type; Etsy does not share account information with sellers)
• Product details
• Email Address
• Personal information for customized orders (if applicable)

How Your Information is Used:
• To provide you with paid services (fulfill your order), customer support, contact based on your request or to complete your order, and address account concerns
• To comply with a legal obligation, such as tax collection or legal dispute
• As necessary for legitimate business interests, such as how to improve services (as long as this is not overridden by your rights and interests)

Information Sharing and Disclosure:
Your personal information is shared for limited reasons and in limited circumstances, as follows:
• Etsy—as is necessary to provide you with services and comply with obligations under both the Etsy Seller Policy and Etsy Terms of Use
• Service providers—to the extent necessary to fulfill your order
• Compliance with legal requirements

Data Retention:
Your personal information is retained only for as long as necessary to provide you with services and as described in the Privacy Policy. This includes retention to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. Your data is generally kept for 7 years. Please refer to Etsy’s Privacy Policy for information on how long they will retain your information. Etsy’s data retention may provide additional access to information beyond the timeframe outlined here.

Transfers of Personal Information Outside the EU:
Your information may be stored and transferred through third-party hosting services in the US and other jurisdictions. As a result, it may be transferred to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If it is deemed that information about you is transferred outside of the EU, KaztielKrafts relies on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights:
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
• Access. You may have the right to access and receive a copy of the personal information held about you by using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict use of, or delete your personal information. Absent exceptional circumstances (such as being required to store data for legal reasons) generally your personal information is deleted upon request.
• Object. You can object to the processing of some of your information based on legitimate business interests and receiving marketing messages after providing your express consent to receive them. In such cases, your personal information will be deleted, unless there are compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about the use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me:
For purposes of EU data protection law and any other applicable law, I, Arianna “Kaz” Unciano, am the data controller of your personal information. If you have any questions or concerns, you may contact me at kaztiel@ ymail.com or by mail at:
418 Greenville Rd., San Jacinto, CA 92582