This privacy policy ("Policy") outlines the manner in which personally identifiable information ("Personal Information") you may provide through the KCH Laser website ("Website"), KCH Laser Etsy Shop (Etsy), KCH Laser Michaels Maker Place Shop (Michaels) and related products and services (collectively, "Services") is collected, safeguarded, and utilized. It explains your choices regarding your Personal Information use, access, and updates. This Policy constitutes a legally binding agreement between you ("User", "you" or "your") and KCH Laser ("we", "us", or "our"). By accessing and utilizing the Services, you acknowledge your comprehension, acceptance, and commitment to the terms herein. This Policy is not applicable to entities we do not manage or individuals we do not employ.

Automatic Collection of Information

Upon accessing the Website or using the Mobile Application, your browser or device transmits data that our servers automatically record. This data may include your device's IP address, location, browser and device name/version, operating system type/version, language preferences, the webpage visited prior to the Services, pages within the Services you visit, time spent on pages, searches on the Services, access times and dates, and statistical information.

Collected data serves to identify potential misuse and generate statistics on Services usage and traffic patterns. This statistical data is not aggregated in a manner identifying specific users.

Collection of Personal Information

While the Services can be accessed without revealing personal identity, some features may require your Personal Information (e.g., name, email address) to be provided. We collect information when you create an account, publish content, make purchases, or complete online forms. The information requested may include:

Personal details like name, residence country, etc.
Contact information including email address, physical address, etc.
Account details such as username, unique user ID, password, etc.
Proof of identity such as government ID photocopy.
Payment information including credit card details, bank details, etc.
Geolocation data like latitude and longitude.
Mobile device features like contacts, calendar, gallery, etc.
Information about others like family members, friends, etc.
Any other content willingly submitted such as articles, images, feedback, etc.
Data may be collected directly through the Services or from external sources like databases, social media platforms, third-party data providers, and marketing partners. The information collected may encompass demographics, device details, and online behavior. While certain information is essential for some features, users unsure about mandatory details can contact us.

Use and Processing of Collected Information

Certain Personal Information is required to provide the Services or comply with legal obligations. Failure to provide requested information may prevent access to desired products or services. The information collected is used for:

Account creation and management
Order fulfillment
Product/service delivery
Enhancing products and services
Sending administrative and marketing communications
Providing support and responding to inquiries
Obtaining user feedback
Enhancing user experience
Displaying customer testimonials
Targeted advertising delivery
Managing competitions and draws
Enforcing terms and policies
Detecting and preventing misuse
Responding to legal requests
The processing of Personal Information hinges on interactions with the Services, location, and legal grounds. You may exercise rights like withdrawing consent or objecting to certain processing methods.

Billing and Payments

For services requiring payment, credit card or payment account information is requested for processing payments. Transaction data is stored as required for transaction completion before being deleted. Secure communication channels and encryption ensure data safety. Regular malware scans enhance security.

Managing Information

You can delete specific Personal Information we hold about you. Your ability to delete information depends on the Services' current structure. Deleting Personal Information might be governed by specific laws or regulations. To delete Personal Information or an account, access the account settings on the Services or contact us.

Disclosure of Information

To fulfill Services requests or obligations, we may collaborate with affiliates and partners, sharing your information with your consent. Personal Information is not shared with unaffiliated third parties. Service providers are authorized to use your information only for designated functions and are prohibited from using or disclosing it for their purposes.

Data Retention

We retain Personal Information for legal compliance, dispute resolution, and agreement enforcement. Aggregated data derived from your information may be used, but personal identification will be excluded. Once retention periods expire, Personal Information is deleted.

User Rights

You have rights regarding your information processed by us, including the right to withdraw consent, object to processing, access information, verify accuracy, restrict processing, receive information in structured format, and rectify information. Specific legal bases determine information processing. For example, under the CCPA, California residents have data access rights.

Contact Us

To inquire about this Policy or individual rights, email support@kchlaser.com or write to 4511 N. Dixie Highway, Elizabethtown, KY, 42701, USA.