I accept
• All major credit cards accepted through Direct Checkout.
• Paypal
• Etsy Gift cards.
By purchasing from Keepsakes By Katherine the buyer has agreed to all listed terms and policies. PayPal is a secure site and a trusted name for buyers and sellers for many years. You do not need to be a member of paypal to use it. I will not ship until verification of payment has been received.
Keepsakes By Katherine reserves the right to decline purchases by anyone with a history of negative feedback and/or malicious behavior towards members of Etsy or other selling sites.

Please understand once I ship your package it is out of my control- I am sorry, but I cannot be held responsible for lost or misdirected mail. Please consider your shipping options carefully and verify your shipping address is correct when you order. Expedited overnight shipments must be placed 24 hours prior to shipping date.

Most items are Made and Shipped within 3-5 days of order, excluding weekends and holidays, unless otherwise noted. Some custom orders may take a little bit more time. Please note that is the shipping time not the arrival time.

If you receive a damaged package, please do not open it. Instead, refuse delivery, and have the package returned un-opened.

Shipping costs are based on the United States Postal Service calculations for weight and package size. All items are packed well and shipped promptly upon receipt of payment (this excludes holidays and weekends).
If your country is not listed in the shipping section please contact me.


US SHIPMENTS-
• All US shipments include tracking.
• After I ship your order you will receive an email with tracking information.
• United States orders are shipped via USPS, tracking information is provided. First class mail can take anywhere from 7-10 days for delivery barring any unforeseen circumstances.
• Shipping insurance is NOT included in the standard shipping cost. If you prefer shipping insurance, please purchase the shipping upgrades option.
• Priority and Expedited shipping is available, a rush fee is included in the price.

INTERNATIONAL SHIPMENTS-
ALL TAXES, DUTIES AND CUSTOMS FEES ASSOCIATED WITH INTERNATIONAL SHIPPING ARE THE RESPONSIBILITY OF THE BUYER
• I cannot track your package once it leaves the USA.
• International tracking is provided with the priority shipping upgrade option only. International orders over $75 USD MUST add priority shipping upgrade ( this provides insurance and tracking)
• First class packages shipped Internationally can take anywhere from 2 weeks to 90 days. Please note that unforeseen circumstances and your countries customs department may also delay delivery.
• International priority shipping is available.
• All taxes, duties and customs fees associated with international shipping are the responsibility of the buyer.
ALL TAXES, DUTIES AND CUSTOMS FEES ASSOCIATED WITH INTERNATIONAL SHIPPING ARE THE RESPONSIBILITY OF THE BUYER
ALL TAXES, DUTIES AND CUSTOMS FEES ASSOCIATED WITH INTERNATIONAL SHIPPING ARE THE RESPONSIBILITY OF THE BUYER

• All international packages are marked merchandise and handmade in the USA
• Shipping insurance is NOT included in the standard shipping cost. If you prefer shipping insurance please purchase the priority upgrades option. Insurance is HIGHLY recommended for international order
• Priority shipping is available,a rush fee is included in the price .
ALL TAXES, DUTIES AND CUSTOMS FEES ASSOCIATED WITH INTERNATIONAL SHIPPING ARE THE RESPONSIBILITY OF THE BUYER

SHIPPING ADDRESS
• All items are shipped to the address on file when you place your order unless otherwise specified.
• Please check to make sure the correct shipping address is on your order.
• If your item is returned as undelivered I will happily ship it again. I ask that you please pay the cost of reshipping. I will create a shipping listing in my shop for purchase to re-ship.
• If you would like your order sent as a gift or to another address in your country please contact me prior to making your purchase. Or make a note at checkout with the request and address.

REFUNDS and RETURNS
Fortunately returns are very rare.
• Refunds will be for the purchase price minus shipping. Returns are accept within 30 days of your purchase only.
• Returns for orders fulfilled but you changed your mind, or you don't want to pay your countries customs or duties fee will be charged a 10% restocking fee. Shipping fees are not refundable
• Please contact me immediately upon receipt.
• Any refund/return is handled on an individual basis.
• Kindly refrain from posting a negative review.
• I will always rectify the situation to provide a positive outcome.
• Customer satisfaction is always my goal.
• Returned items MUST be returned in the same condition received, without wear or damage and in its original packaging within 30 days of purchase.
• Customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable.
• Bulk Orders are not refundable.
* Products returned because of the custom or duty fee cost are subject to a 10% restocking fee.And refund will be for the purchase amount . Shipping is not refundable
• Custom orders and are not refundable.
• Order cancellation will be accepted if the item has not shipped yet.

ABOUT THE LOCKETS AND CHARMS
I do my best to convert inches into mm

• When the description reads "silver plated" lockets are silver plated over brass
• Sterling silver lockets and charms are .925 sterling silver
• Vintage- vintage lockets are often heavily rubbed with blackening ( vintage compound) inside and out and may appear aged/worn/raggedy to complete the vintage effect
• Small lockets hold one photo, Small Sterling lockets hold two
• Larger lockets hold two
• All lockets are light weight so they will not pull on the bouquet when attached.
• A template is included with every locket- the template is meant as a guide and does not fit exactly, you will need to trim and size accordingly.
• There is a lip inside every locket where the photo is held in.
• The photo frame charms have a clear plastic sleeve that you insert in a slit at the top of the frame with the photo/photos inside.
• Lockets are made to be light weight so as not to pull on your bouquet handle.
• Bouquet charms and lockets come with a pearl ended pin, a lobster clasp attached and 30 inches or sheer organza ribbon. Providing plenty of options for attaching to your bouquet.
• Most of the lockets and charms displayed in my shop were attached to the bouquet using the following method-
Insert pearl ended pin into the bouquet handle.
Clip the lobster clasp clip to the pin just below the pearl.
Wrap with ribbon to cover the lobster clasp etc.
There are other options too, Please request your free tutorial at checkout.

ABOUT CUSTOM ORDERS
custom orders require a non refundable deposit

SILVER PRICES FLUCTUATE and may affect prices in the shop.

ABOUT THE BOUQUETS
• The bouquets used in most of my photos are approximately 8 inches long (from top of flowers to bottom of handle) and the flowers are approximately 6 inches in diameter. The handle is 4.5 inches long and 1 inch in diameter.

THE PHOTOS
• Most of the photographs in my shop belong to Keepsakes By Katherine and were taken by me. A few of the photos are being used with written permission from my lovely customers and may, or may not, have the talented photographer’s watermark. Customer's photographs are identified in the details area of the item description. All photographs regardless of the origination may not be used, reproduced, etc. without written consent♥


PHOTO ALTERATIONS- this option is available for locket purchases.
ITEM DETAILS
• I will shrink a copy of the photo you send me to work with the locket you are purchasing.
• I may alter the photo to remove marks, creases, photo flaws, background distractions, etc. if needed.
• I will crop the photo to show only the person you request.
• I may use the background in the photo
• I may replace the background with a white background or background color that matches the existing background.
• I will send you a proof sheet with 2-3 selections.
• After proof approval you will receive a locket template containing your altered photo in a document format.
• Please send the photo to the email account I use to acknowledge your order. Please watch for my email from Keepsakes By Katherine @ gmail
• Some distortion may occur when the image is minimized to fit the locket template. But I will do my best to avoid this.
• I am sorry, but I do not provide a makeover service for the photos. Just simple retouching, cropping and sizing where it is possible.
• Older photos may appear grainy (pixelated).
• I am sorry I do not place the photos in the locket for you.


CUSTOM ORDERS- are always encouraged.
• When you request a custom or reserved listing we will either discuss via phone or email exactly what you would like created.
• A Custom order listing will be placed in my shop with your name on it. Acknowledging the details discussed.
• Price quoted for a custom order is good for 14 days ( 2 weeks), price is subject to change to reflect supplies ,need, etc.
• Please make your custom order purchase within 48 hours of the listing added for you in my shop. Unless other arrangements have been made the listing will be withdrawn.
• A deposit may be required for a custom order.
• Please be respectful of my shop and my time as well as the cost I incur for placing a custom listing and honor your request by making your purchase promptly.

ORDER CONFIRMATION-You will receive a confirmation email from KeepsakesByKatherine gmail . If I have any questions I will include them with your order confirmation email.

BULK QUANTITIES AND DISCOUNTS
• Purchases of 30 or more items will receive a 10% discount code upon request
• I do not sell wholesale. Please contact me regarding item availability.
• Bulk orders are considered custom orders and are not refundable.
• Deposits are required for bulk orders.
• A deposit may be required for custom orders.
• A deposit is always needed when a sample request is created.


OTHER INFORMATION
• All of my items are made with great care using quality materials.
• Please keep in mind that any slight difference or variation in a beads color, stain, or a designs creation only adds to the charm of owning a handmade piece. As with any handmade piece no two can be made exactly alike, but each one is like the photograph.
• Typographical Errors-In the event that an item in my shop is mistakenly listed at an incorrect price or description, I reserve the right to refuse or cancel any order placed for the product listed incorrectly. I reserve the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been received. I will issue a refund or in the case of an incorrect price listing I will request an additional payment for the difference before shipping.

CARING FOR YOUR SILVER PURCHASE
• -Help prevent tarnishing by storing your silver lockets and jewelry in a cool, dry place.
• Keep them sealed in their plastic bags and inside their boxes.
• Moisture in the air causes silver to tarnish. If necessary you may want to invest in a silver polishing cloth.


Disclosure-I also have another etsy shop , craftsupplythings.etsy.com