keiandmolly

RETURNS & EXCHANGES:
We appreciate great customer service, and want to provide that ourselves. If for some reason you're not satisfied with your purchase, please contact us immediately in order to resolve the issue (our policy lasts 30 days only).

If the item is damaged in any way, we will, of course, replace it at no cost.

If you decide to exchange or return an item, we're happy to honor that, but please return items in unused condition, with the original tags and in the original packaging if possible. Because we are a small studio, we are not be able to pay for the return shipping. Thank you for your understanding.

REFUNDS:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days of the time we receive your return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Please use Credit Cards or PayPal.

We'll ship once your payment has cleared. Allow 3-7 business days.

Please make sure that your address in PayPal is correct. If you want your order shipped to an address other than the one in PayPal, please let us know.

Payment must be received no later than 3 days of purchase, otherwise the sale will be canceled. If you decide to cancel a purchase let us know as soon as possible.

Shipments to a New Mexico address will be charged a 7.875% sales tax.

Due to the rise in mail theft, please make sure that your package is being delivered to a safe and secure location, as we are not responsible for stolen packages. Package theft is not covered with shipping insurance and we may not replace an order at our expense. If you do have a package stolen from your porch, please contact your local USPS office to make sure the delivery coordinates match your address and file a mail theft report. Once you have filed the report, please email us a screen shot of the completed report, so that we may proceed on our end to replace your order.

All our packages are mailed first class using the United States Postal Service. Packages under a pound will ship First Class while packages over 16 oz ship Priority Post. If you require a different way of mailing or would like insurance, please let us know. For international shipments, you are responsible for any additional customs charges such as VAT (please do not ask us to mark your form as a gift or change the declared price on the customs forms).

Domestic purchases should arrive within two weeks, while international shipments may take longer. If an order doesn't arrive within 30 days of sending (barring delays due to extraordinary weather), please let us know.

If you have any other questions, please convo us directly or email us at keiandmolly [!at] gmail.com.

All buyers will be automatically added to our email listing. This allows us to email you about our sales and coupons, and any other groovy thing we're doing with our store. We do NOT sell our email listing -- ever!!! If you prefer not to be added, you can convo us or simply unsubscribe from our listing when you receive our first email.

If you have any other questions, convo or email us at keiandmolly [!at] gmail.com.