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kekajewelry's Shop Announcement

SUMMER SALE • •
many items up to 20% off
while supplies last...

kekajewelry's Shop Policies

Welcome

welcome to my shop ♥
please read below for general keka jewelry shop policies and information...
feel free to contact me if you have any questions.
• • keka • •

Payment

payment is due at the time your order is placed. you may pay with your credit or debit card via etsy or paypal, as you prefer.

significant changes to an order after placing it may incur a nominal labor/supplies fee as applicable. i will honor cancellations received before any work is done to make your jewelry. however, if an item has been made, materials ordered, or work is well in process, there may be a labor/materials fee incurred to cancel an order. please message me as soon as possible if you need to change or cancel an order.

Shipping

the shipping cost quoted is a flat rate per order, so the cost is the same whether you buy one item, two, or more, so long as they are ordered together so they can be sent together. only heavy items may increase the cost of shipping slightly, this is the rare exception and will be noted in that particular listing's shipping costs.

i try to keep shipping costs as low as possible by shipping via the US postal service first class mail for both domestic and international orders. i've found this to be a secure and reasonably speedy method of shipping. tracking and insurance is included in the shipping cost. high value international orders may be sent via registered mail at my discretion.

for domestic orders you can upgrade your shipping method to priority mail, fedex 2-day air, or fedex overnight delivery. please note that expedited shipping times are counted from the day they are sent, not the day they are ordered, so please check the processing time for your item to be sure it will arrive in time. please message me in advance to make sure i can meet your deadline if there is a concern.

i usually ship items within a few days. custom items are shipped as soon as they are ready (can take up to a week or two, please see processing times in each listing, or message me if you have a specific deadline to meet). since all items are made to order, there are no returns (please see refund policy below).

keka jewelry comes from beautiful san francisco, california and can take anywhere from 1 day to 1 week to reach US destinations once mailed. international shipments are supposed to take 7-10 days to deliver but sometimes can take a few weeks to arrive depending on the local customs and postal service processing times. i don't typically offer expedited international shipping because it is cost prohibitive.

all orders are sent with tracking and insurance, so in the unlikely event that a package goes missing in transit, we will be able to track it down or confirm it has been lost. i do not offer refunds for missing packages, but will replace the item or offer you store credit if preferred. please note that there is a 30-day domestic, or 45-day international, waiting period before a missing package can be replaced. if your item is significantly delayed, please notify me as soon as possible so i can resolve the issue in a timely manner.

please don't hesitate to message me with any questions ♥

Refunds and Exchanges

since all items are made to order, and for personal wear, keka jewelry does not accept returns. however, if there should be any problems with your order, please let me know immediately so we can work out a solution. i stand behind my work and will repair or replace a piece as needed if defective or damaged.

i am flexible and want you to be happy with your keka jewelry so please communicate with me early and often if you have any concerns so we can work it out ♥

significant changes to an order after placing it may incur a nominal labor/supplies fee as applicable. i will honor cancellations received before any work is done to make your jewelry. however, if an item has been made, materials ordered, or work is well in process, there may be a labor/materials fee incurred to cancel an order. please message me as soon as possible if you need to change or cancel an order.

all orders are sent with tracking and insurance, so in the unlikely event that a package goes missing in transit, we will be able to track it down or confirm it has been lost. i do not offer refunds for missing packages, but will replace the item or offer you store credit if preferred. please note that there is a 30-day domestic, or 45-day international, waiting period before a missing package can be replaced. if your item is significantly delayed, please notify me as soon as possible so i can resolve the issue in a timely manner.

Additional Policies and FAQs

• • caring for your jewelry • •

keka jewelry is delicate, please handle with care. follow the simple guidelines below to preserve the beauty of your pieces.

♥ remove your jewelry to shower, exercise, wash hands, or put on perfume. moisture will damage the finish of your jewelry and the residue will make thin chains brittle.

♥ handle thin metal with care as it can easily bend out of shape. to avoid this, always grab earring and necklace clasps by the thickest part and pull open gently.

♥ if your jewelry becomes caught in hair or clothing, do not pull/tug it free, but carefully and gently dislodge it - the fine metal can easily break or bend in this situation.

♥ do not polish gold vermeil, this will speed up the wear of the gold plating.

gold vermeil is created by covering sterling silver in an extremely thin layer of gold, and gold fill is similar with gold being applied over brass. when new, it looks just like solid gold, but with time and wear the color will fade and eventually the sterling silver or brass begins to show through or tarnish... but your vermeil or gold-fill jewelry can be re-plated as needed and made to look new again! this is one of the many reasons that gold plating is so economical and popular.

should your keka jewelry be in need of a refresher to its yellow or rose gold finish, you can send it back for re-plating. contact me to purchase this service. i'll set up a listing for you and you will be given instructions on where to send your jewelry via insured/tracked mail (return shipping is not included). upon receipt, your keka jewelry will be re-plated within a few days and sent back to you. please note: the replating service is only available for keka jewelry pieces. please message me for current pricing information.

please contact me at any time if your jewelry should need a repair.

Last Updated June 9, 2015