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Shop policies

Last updated on February 28, 2011
kelly vivar fine jewelry: primitive elegance, artisan crafted

Accepted payment methods

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal
  • Other Method
Returns and exchanges
I want you to be happy with your purchase; thus, I offer complete refunds (see EXCEPTION below) in the event that you are dissatisfied upon receipt of your item. You must contact me within 3 days of receipt of item purchased to obtain a full refund.

***EXCEPTION to refund policy: CUSTOM JEWELRY is NOT refundable as it was created solely for the purchaser. If upon delivery, the CUSTOM jewelry is for some reason damaged, please contact me ASAP so we can resolve the problem. If there is a fitting or sizing issue, again don't hesitate to contact me and I will immediately address the issue.
I prefer to receive payment via Paypal, as I do not ship items until payment is received.
Ready-made items ship within 1-3 days, upon receipt of payment; items not in stock may take up to 5 weeks, depending on complexity of piece. I keep a large volume of stock, so most items will be in stock and ship immediately. I offer free shipping anywhere within the continental United States; however, I must charge a shipping fee for items sent to Alaska, Hawaii and other countries.
Additional policies and FAQs