kennelmaster

Beautiful and Versatile Indoor Pet Pens and Dog Crates

Oakdale, Minnesota · 327 Sales

kennelmaster

Beautiful and Versatile Indoor Pet Pens and Dog Crates

Oakdale, Minnesota 327 Sales On Etsy since 2011

5 out of 5 stars
(75)

Shop owner

Steve

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Announcement   Kennelmaster furniture-quality indoor pet pens / dog crates are designed to ease your pet-owning lifestyle by providing the ultimate in feature-rich functionality, high-quality workmanship and upscale aesthetics. You can finally feel good about keeping your small pet properly and safely confined in a space that's safe, durable, secure and looks great in your home.

Expertly built-to-order in my Minnesota wood shop with all-American parts and hardwoods, these premium-quality dog pens are customizable to go perfectly with your home decor - another unique benefit no other large crate manufacturer provides.

All of my products are built-to-order and shipped in 2-10 days after order placement (depends on orders-in-process and finish). Available flip-open, rigid top covers that lock down are available as an add on.

Treat yourself - and your pet - to a more beautiful home now!

Announcement

Last updated on Mar 5, 2017

Kennelmaster furniture-quality indoor pet pens / dog crates are designed to ease your pet-owning lifestyle by providing the ultimate in feature-rich functionality, high-quality workmanship and upscale aesthetics. You can finally feel good about keeping your small pet properly and safely confined in a space that's safe, durable, secure and looks great in your home.

Expertly built-to-order in my Minnesota wood shop with all-American parts and hardwoods, these premium-quality dog pens are customizable to go perfectly with your home decor - another unique benefit no other large crate manufacturer provides.

All of my products are built-to-order and shipped in 2-10 days after order placement (depends on orders-in-process and finish). Available flip-open, rigid top covers that lock down are available as an add on.

Treat yourself - and your pet - to a more beautiful home now!

Steve

Contact shop owner

Steve

Reviews

Average item review
5 out of 5 stars
(75)
Steve Alexander

Steve Alexander on Apr 18, 2017

5 out of 5 stars

Steve's work is impeccable! Attention to detail from ordering to production to delivery completely exceeded my expectations. The design, engineering, and construction of the crate is amazing in all respects. Our puppy is adjusting to it slowly and goes into it on her own to lay down. While these aren't cheap, neither is your peace of mind about your furry friend. They are worth every nickel in every way.

View all 75 reviews

About

Best Hand-crafted American-made Quality, Versatility and Functionality in Pet Safety Furniture.

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Shop members

  • Steve

    Owner, Designer, Customer Service

    An experienced product designer, engineer and manager, Steve puts it all together to manufacture and support our innovative pet safety products. His 100% made-in-USA philosophy of quality and eco-friendly values are built into every product.

  • Bob

    Master Craftsman

    A professionally-trained and highly-experienced craftsman in both residential and commercial markets, and previous owner of his own custom cabinet shop, Bob brings unparalleled wood product manufacturing and finishing expertise to the pet industry.

  • Kevin

    Woodcrafter, Finisher

    Originally (and still) a recording and performing musician, Kevin brings top-notch skill and dedication to hand-craftsmanship in woodworking and wood finishing that we and our customers find truly awesome as Bob's essential "right-hand man".

  • Bette

    Seamstress

    Our highly-experienced seamstress has designed and sewn countless items for many industries. Bette applies her skills to producing our pen floor mats that are uniquely difficult to make requiring precision, dedication and top-quality craftsmanship.

  • Kirby

    Mascot

    The most friendly, curious and gentle dog we've ever owned, Kirby is a pompoo (cinnamon pomeranian dad and white poodle mom) born in 2009. He's an inspiration behind our business and a working design tester - our little mascot knows all the tricks!

Shop policies

Last updated on February 1, 2017
Welcome to Kennelmaster!

The perfect small domestic pet confinement solution for your smaller-sized pet!

Accepted payment methods

  • Pay with Visa
  • Pay with Master Card
  • Pay with American Express
  • Pay with Discover
  • Pay with PayPal
  • Buy with Apple Pay
  • Pay with Sofort
  • Pay with iDeal
  • Accepts Etsy gift cards
  • Other Method
Payment
I accept online orders through Paypal and credit cards
Shipping
I only ship to the USA and Canada via Fedex Ground or UPS Ground, unless otherwise requested. Shipments within the continental U.S. typically take 2-4 days, and the tracking code is supplied to you when shipped.
Your shipping charges include insurance.
Refunds and Exchanges
I work very hard to make the best pet confinement products possible, and I want you to be satisfied with your purchase. Please know that I truly appreciate the opportunity to correct any issue that you may have with your product prior to returning it - it may actually cost less and be easier!

Quick definition: Standard products are those that are purchased without the need and use for a custom listing; custom products are those sold using a custom listing with a title similar to "FOR <you> ONLY...".

REFUND AMOUNT:
1. If the order is cancelled prior to any work being started on it, the refund is 100% of all money paid.
2. If the order is cancelled while being built, the refund is 100% of all money paid less a $25 processing fee to cover finished-part reassignment, restocking, and unique product production startup costs.
3. If the product is returned unused and undamaged, the refund is 100% of the product cost less a 10% handling, restocking and custom re-listing fee.
4. If the product is returned used or damaged, the refund will be determined by the refurbished product's resale price, less the refurbishment cost and less a $25 processing fee and less the price-equivalent of the floor mat if it has been used or damaged. (The floor mat price-equivalent value can be found in my Etsy store in the floor mats only listing, and would be the same as a similar size floor mat that came with your pen, if any.) I.e., Refund amount = resale price - refurbishment time and materials - $25 - (optional) floor mat price

REFUND TIME-FRAME:
1. Please allow up to 7 business days for refunds to be processed of cancelled orders that did not yet ship from my shop..
2. Please allow up to 1 month or until the product is resold - whichever comes sooner - for your refund to be processed if it was a standard product(s).
3. Please allow up to 2 months or until the product is resold - whichever comes sooner - for your refund to be processed if it was a custom product(s).

REFURBISHMENT PRICING/COST:
All refurbishments are different, so to keep is simple, I charge $40 per hour plus the cost of any parts and materials to make the product new again. Most refurbishments take 1-2 hours, but until the work is complete, a final cost cannot be determined, but I'll be happy to give a rough estimate in advance if you can give me an accurate description of the product's current condition.

RETURN ADDRESS:
7200 Hudson Blvd. N., #265
Oakdale, MN 55128

RETURN SHIPPING:
You are responsible for return all shipping costs, including adequate packaging to prevent damage in transit. Using the original packing materials is recommended when possible.

HOME-REPAIR KITS AVAILABLE:
Please note that I've designed my products to be easy to repair - many repairs can be easily done in the home without the need to ship the product back to my shop, and I am happy to supply all the necessary parts and instructions for doing so.
For example, a broken or damaged dowel can typically be replaced in less than 1 minute w/o tools (unless the dowel is screwed into the rails; in this case, you will need a drill). I offer replacement dowel kits for free - just let me know how many dowels are damaged and I will send a kit to you promptly.

RETURN FOR REPAIR:
If you would like your pen repaired instead of refunded and the damage is more than simple dowel replacement, it may need to be returned for repair. I will repair it at no charge if you notify me within the first 30 days of receiving your product. After that, I can give you an estimate of the repair cost. If you can attach a photo of the damage prior to shipping it, I can probably give you the exact cost to repair in advance, otherwise I will have to assess it back in the shop. You are responsible for shipping costs to the shop, and I will pay shipping your product back to you.
Additional policies and FAQs
A good percentage of my business is designing and building custom hardwood products at an affordable price. Please don't hesitate to contact me if you have any type of special request or relevant question(s) regarding your pet's confinement needs or compatibility concerns you may have for them with my products - I've become rather knowledgeable over time about what works and what doesn't work well. In the end though as with any pet product, only you can determine the appropriateness of the product for you and your pet!