khallion

Return and Exchange Policy:

Should you be dissatisfied with your purchase, please contact us directly through Etsy with details and information regarding your purchase and issue.

Products that have been damaged during shipping will be replaced upon return of the damaged item(s). Karen Hallion Illustration will cover the costs of shipping returns for items damaged during shipping.

Refunds will be granted only for products that have been returned in original condition within 30 days of purchase.

Contact us before returning anything.

Please pay within 3 days of purchase or items will be relisted and Etsy notified of a non-paying buyer status.I accept payment through Paypal in U.S. dollars. You do not need a Paypal account to pay through Paypal.

Please read the listing information closely for estimated shipping times. We ship first class typically from Massachusetts, once or twice per week, although some orders may be shipped from our fulfillment center in Wisconsin. We will do our best to get your orders out in a timely manner. You will see estimated shipping times in item listings as well as in your confirmation email.

I am not responsible for items not delivered due to incorrect shipping information. We cannot change your address once an order has been placed. Please confirm you have the correct address prior to placing an order. For all orders shipped to an incorrect address or returned to us as undeliverable, failure to collect, or unclaimed, there will be a secondary shipping charge in order to reship. Additionally, refunds for returned items due to the above reasons will be processed less any shipping charges.

Your order may contain multiple packages; if you click on the shipping notification email you receive once your items have shipped, at the top it should indicate there are multiple packages (on the mobile version the packages are listed at the bottom of the page). You likely will have to manually enter the additional tracking numbers at the USPS website to get updates on those particular packages as for some reason, ETSY's system defaults to the primary package each time you click on the tracking numbers. ETSY marks all items as delivered despite there still being packages on the way, so please disregard this notice.

IMPORTANT INFORMATION ON SHIPPING DELAYS - PLEASE REVIEW PRIOR TO ORDER PLACEMENT:

Due to the pandemic, we are running on a very limited staff so please be aware that you could experience delays in shipment on your orders that exceed our current estimated shipping times. Please note the estimated shipping times are accurate and we are averaging 3-5 weeks for new orders to be shipped.

Additionally, USPS is experiencing unprecedented issues with shipping due to the pandemic and under funding. Please read your order confirmation email for important details on this issue prior to contacting us.

We know these are stressful times for everyone and appreciate your business very much and thank you in advance for your patience with us.

We cannot combine multiple orders.

For smaller items (notecards, stickers, magnets, buttons, art books) I do not use tracking numbers. Your order may be shipped in multiple packages with multiple tracking information. If something has not gotten to you within the shipping window outlined in your confirmation email, please send me a message.

If you need a rush order, I will try to do my best to accommodate you, just send me a message prior to placing an order to confirm that we are able to meet your needs.

Shipping outside the Continental U.S.A. is subject to additional shipping costs and local taxes/fees. Shipping is by first class mail. I am happy to refund shipping costs if I have over-charged. Contact me anytime to discuss shipping.

I am not responsible for local customs charges, and taxes.

Q: My order tracking hasn't updated in weeks; can you tell me where my package is?
A: The pandemic continues to affect mail delivery worldwide in unpredictable but lengthy delays. Unfortunately we do not have any additional information other than what is provided via ETSY and/or USPS for tracking information. For orders shipped via USPS, you will need to create a missing mail case and can contact us via ETSY messaging for instructions on how to do so. For international orders, you can use the Customs Number from your label to track at https://a1.asendiausa.com/tracking/. Please contact us via ETSY messaging with your order information and we can provide that for you.

Q: Do you do custom orders or commissions?
A: No, I am sorry, we do not do custom designed prints. Commissions are only available through Patreon, which you can find here; https://www.patreon.com/join/KarenHallion

Q: It seems like I am being charged for shipping for each item – can you combine it?
A: Etsy should automatically discount the postage in your cart upon checkout for multiple items. Sometimes, however, it does not calculate properly, in which case, we will absolutely refund you for any overages upon shipment of your order. Just contact us after your place your order if you believe you have been overcharged and we will look into it right away. We use USPS rates for our shipping so please refer to USPS.com for international rates. We are not responsible for local customs fees or taxes; please note that many international orders will require a customs fee and may be held at your local post office for payment in order to collect your package.

Q: I placed two separate orders; can you combine them?
A: I am sorry but we cannot combine separate orders.

Q: Can I get this in a different size? Do you make this as a Poster or a mug? Have you thought about magnets or bumper stickers or mousepads? Do you offer framing services or advice on frames?
A: We partner with the site Society6 [https://society6.com/karenhallion] which has alternative sizes and products, including framed work. If there is a design that we carry and you would like in a larger or smaller format than what we offer, we are sometimes able to do custom sizes. Please send us a message with your specific request and we’ll get back to you as soon as possible. Otherwise we only carry what you currently see available in our shop.

Q: Are your stickers water resistant?
A: Yes, they are water resistant but avoid placing them on items into the dishwasher (so hand wash only) and avoid harsh weather conditions (direct sunlight, rain, snow, etc. for maximum longevity.

Q: Why is shipping saying it can take 4-6 weeks? Do you ship internationally?
A: Yes, we ship internationally. We are a very small shop run out of our home and while we do our best to get orders out quickly, we want to be transparent about the length of time from production to shipment can take, especially during periods of high volume. We will always do our best to get orders out as soon as possible.

Q: Why did I get charged a customs fee and VAT and additional fee for shipping? / My package is being held by the mail service for fees; what does that mean?
A: We aren't responsible for local taxes and fees which can be quite expensive, and will be required to be paid in your country to receive delivery in some instances. Please read and research what fees you may be required to be paid prior to placing an order. You can learn more here: https://help.etsy.com/hc/en-us/articles/115015691007-Custom-Duties-and-Import-VAT?segment=selling

Q: Why isn't my print signed?
A: If you would like your purchase signed or your art print signed on the front, or any inscription, please send a message with the details of what you would like.

Q: I have only received part of my order! Where is the rest?
A: We frequently need to ship orders in multiple packages due to the variety of sizes of different items. Oftentimes those packages show up 1-3 days within each other. Sometimes small items like stickers are sent in an envelope with a stamp, so there is no tracking information. Your shipping confirmation could show multiple tracking numbers at the bottom of your order details, although many people seem to have trouble finding this. If you click on the shipping notification email you got, at the top it should indicate there are two packages and you can click on the second tracking number (on the mobile version I believe the two packages are listed at the bottom of the page). ETSY will show in your account that your order is delivered even if there are secondary packages still en route! You may have to manually enter the second tracking number at the USPS website. If you believe your order has all arrived and is still missing items, please contact us.

Q: I need a rush order! Can you do that?
A: Please contact us prior to placing an order to see if we can accommodate your needs. Rush orders generally will require an additional shipping cost.

Q: I want to buy a bunch of your prints and cards and pins. Do you do discounts?
A: We frequently run sales and offer coupon codes. The best way to learn about our current discount offers is to sign up for our mailing list at www.karenhallion.com. Otherwise if an item is offered at a discount or bundled deal, it will be in our sale section or marked as such.

Q: This item says it is sold out! Will you have it back and when?
A: Most of our items will be restocked within a few weeks with the exception of pins, which can sometimes take 2-3 months. You can sign up at the sold out item’s listing to be notified of when an item comes back in stock (please note this feature doesn't work on mobile versions of this site!)

Q; What size is this item?
You can find details about this item under the description on the right hand side. Be sure to click on 'read more' and scroll down.

Q: Do you offer wholesale pricing?
A: Yes; we offer a limited number of products at a wholesale price with a $250 minimum order before shipping. Please message us for more details.

Q: It says my package was delivered but I don’t have it! Can you do something?
A: First, verify you provided the correct shipping address. Sometimes the post office marks an item as delivered a day before it actually delivers it; however, you should contact your local post office immediately to inquire, ask your neighbors, and talk to your mail delivery person about it. We are not responsible for lost or stolen packages, packages shipped to an incorrect address, or packages returned for failure to collect. Reshipment will incur additional shipping costs.

Q: Can I get this on a t-shirt?
A: Yes, you can find t-shirts and more at the following sites:
TeePublic: https://www.teepublic.com/user/KHallion
NeatoShop: https://www.neatoshop.com/artist/Karen-Hallion
Society6: http://society6.com/KarenHallion
Once Upon A Tee: https://www.onceuponatee.net/pages/karen-hallion

Q: Can you send me a digital file so I can print my own posters or t-shirt?
A: No.

Q: I make fabric and/or card decks. Do you want to partner with me?
A: At this time, we are not currently taking on new partnerships or licensing out Karen’s work.

Q: Will you donate art to my charity?
A: We get a lot of these requests and while we do our best, we cannot accommodate all of them. Please email us at karenhallionart [!at] gmail.com with your request.

Q: What is Patreon?
A: Patreon is a crowdfunding platform that enables artists to obtain funding from their fans or patrons. Patrons pledge to donate a fixed amount of money to an artist every month in exchange for rewards. I have eight reward tiers; $1, $3, $5, $10, $15, $20, $25 and $35 and my rewards currently include downloadable coloring pages, tutorial videos, postcards and prints, depending on the level you choose. Each level builds upon the previous in terms of the rewards you receive. For example, if you choose the $10 reward, you'll have access to all the rewards below it at the $1, $3, $5 levels as well. You can cancel your pledge or change your pledge amount at any point and will take effect the first of the following month.

Q: Do you have a website? Newsletter?
A: Yes! http://www.karenhallion.com

Q: Who are all the characters in the She Series?
A: Thus far, they are:
Wonder = Wonder Woman
Resist = Rey from Star Wars
Honor = Mulan
Explore = Moana
Rebel = Princess Leia
Imagine = Anne of Green Gables
Work = Angelica Schulyer from the musical Hamilton
Slay = Buffy the Vampire Slayer
Defend = Okoye from Black Panther
Innovate = Shuri from Black Panther
Love = Rose from Star Wars
Hope = The 13th Doctor from Doctor Who
Marvel = Captain Marvel
Believe = Meg from A Wrinkle In Time
Learn =Hermione from Harry Potter
Vote = Lady Liberty
Fight = Merida from Brave
Persist = Ahsoka from Star Wars
Lead = Amidala from Star Wars
Defy = Elphaba from the musical Wicked
Dream = Tiana from the Princess and the Frog
Misbehave = Zoe from Firefly
Excel = Amy Santiago from Brooklyn 99
Thwip = Spidergwen from Into the Spiderverse
Question = Agent Dana Scully from X Files
Persevere = Sarah from Labyrinth
Care = Leslie Knope from Parks and Rec
Value = Agent Peggy Carter
Avenge = Black Widow (Natasha Romanova)
Inspire = Carrie Fisher
Create = Frida Kahlo
Lead = Harriet Tubman
Resist = Rosa Parks
Speak = Malala Yousafzai
Write = Joy Harjo
Discover = Marie Curie
Dissent = Ruth Bader Ginsburg
Soar = Amelia Earhart
Sass = Megara from Hercules
Power = She-Ra
Challenge = Dottie Hinson A League of Their Own
Balance = Korra from The Legend of Korra
Communicate = Uhura from Star Trek
Educate = Professor Minerva McGonagall from Harry Potter
Guide = Tala from Moana
Choose = Arwen from Lord of the Rings
Light = Galadriel from Lord of the Rings
Power = Eowyn from Lord of the Rings
Strike = Greta Thunberg
Laugh = Robin Williams
Care = Fred Rogers
Nourish = Jose Andres
Hope = Barack Obama
Read = LeVar Burton
Compose = Yo-Yo Ma
Create = Lin-Manuel Miranda
Imagine = Jim Henson
Sing = David Bowie
Dance - Maria Tallchief
Explore - Kalpana Chawla
Conserve - Jane Goodall
Empower - Ayanna Pressley
Heal - Florence Nightingale
Rise - Maya Angelou
Persist - Elizabeth Warren
Challenge - Megan Rapinoe
Compute - Katherine JohnsonJourney – Rapunzel
Risk – Ariel
Adventure - Belle
Advocate- Esmeralda from Hunchback of Notre Dame
Dare- Princess Jasmine
Wonder – Alice in Wonderland
Discover – Jane from Tarzan
Unite – Kamala Harris
Dolores Huerte- Advocate
Toni Morrison - Enlighten
Anna May Wong - Persevere
Junko Tabei- Climb
Michelle Obama - Become
Grace Hopper- Program
Lucille Ball - Laugh
Juliet Gordon Lowe - Guide
Sally Ride - Launch
Ada Lovelace - Analyse
Wilma Mankiller - Champion
Hedy Lamar - Innovate
Dolly Parton - Give
Stacy Abrams -Engage
Billie Jean king - Compete
Marsha P. Johnson - Riot
Georgia O'keefe - Express


***Colors may vary slightly between the actual work and the image on your screen.***