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Kiki van der Heiden

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Kiki van der Heiden

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Quality 2 Shipping 2 Customer service 2

Shop policies

Last updated on February 4, 2011
Welcome to Kikiknits on Etsy! Here you will find unique, one-of-a-kind knits and felts, and the odd sewn item.

Accepted payment methods

Paypal
Returns and exchanges
I make every effort to accurately photograph and describe my items.

I accept returns and will gladly refund your money. If you are unhappy about the item, please contact me within 3 days of receipt. Unfortunately I cannot refund shipping costs. Items must be in original state.
Payment
Payments through Paypal only. Item will be shipped upon receipt of payment. I would really appreciate if you could pay on the same day as your purchase. However, I understand that this is not always possible. Therefore, you have up to three days to make your payment through paypal; after that the transaction will be considered null and void and the item re-listed.
Shipping
Shipping can be very costly, and I *really try* to provide a low price shipping charge to my customers. Therefore, by default, I ship Canada Post Regular Parcel Post, both internationally and domestically (Canada).

If you're an international customer, please note that I will be filling out an international customs form.

I would NOT be responsible for lost packages. Shipping charges listed does not include tracking fees.

If you desire insurance or delivery confirmation, please request the items at check-out, and I will send a revised Paypal invoice.

Please note I live in a very remote area of Canada and mail leaves our island three times a week (winter season) via a 7-hour ferry ride to the mainland.

Delays at customs could occur, especially during festive season. I appreciate your patience should you experience a long waiting time.