kikuhandmade's Shop Policies
Kiku Handmade has been in the business of making things (mostly fused glass goods, plus knitting needles, sewn items, resin rings, craft shows and more) since 2004. All items are handcrafted by me in my tiny basement studio.
Lots more items + custom buckles/jewelry/housewares available on my website, www.kiku-co.com.
Orders are processed on secure servers at PayPal.com or Etsy.com, which uses SSL (Secure Socket Layer) encryption to protect your data during transmission. You can use your Paypal account, or pay via e-check, credit cards without a Paypal account, or pay via Etsy.
I ship the smaller items via USPS Priority Mail, and the larger platters go via FedEx. I use as much recycled packing material as I can, the boxes are new but the peanuts and bubble wrap are often repurposed, please do the same (or drop them off at your local FedEx/UPS store). I usually ship stock items within 2-5 business days of receiving payment, but please allow up to 7 business days. For made-to-order goods (like knitting needles), please allow an additional 2-3 days.
Refunds and Exchanges
In the rare case that I've sent you a defective product or there is breakage en route to you, I will replace it at my cost immediately. PLEASE TAKE PICTURES AND EMAIL THEM TO ME and save the box - I can't replace anything without this. I'll email you a prepaid label to send the defective item back to me.
If you're not happy with your purchase, please email me within *one week* of receiving your order with your return or exchange preference. In the case of a return, once I receive the product back, I will refund the original purchase price minus shipping and a 10% restock fee.
In the case of an exchange, please send back the original item with your request for the replacement item, and your email address + shipping address. I will email you an invoice for any difference in price and the shipping cost to get the replacement back to you.
When shipping goods back to Kiku, please ship in either original packaging, or packed securely (bubble around product, at least 3-5" of packing peanuts and box - never a bubble envelope). Any breakage en route to me will be the shippers responsibility. I need to receive the item back in my hands within a week after the return is processed on my side, in new and unused condition. During the holidays, if you've ordered between Thanksgiving and Christmas and it's just the wrong darn thing, please email me before New Year's Eve to set up a return/exchange, and mail back to me so I receive it no later than a week after the return is processed (so all December holiday gifts must be back in my hands by the end of the first week in January).
There are no returns on custom or discontinued/sale items, or supplies.
Additional Policies and FAQs
The text, graphics, images, and design displayed in this web site, kikuhandmade.etsy.com, is owned by Laurie Freivogel. By using this site, you acknowledge that the content presented at www.kikuhandmade.etsy.com is protected by copyright in the United States of America. Borrowing, stealing, copying, or other use of materials from this site without permission is a violation of copyright laws. It's also not very nice! If you would like to use my images or content from this site for any reason, please ask permission. © Copyright 2004-2015 kiku-co.com. All rights reserved.
Last Updated January 14, 2015