kilogramCreatives

Salisbury, United Kingdom

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kilogram Creatives

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kilogram Creatives

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Shop policies

Last updated on May 9, 2022

Accepted payment methods

Paypal
Returns and exchanges
CANCELLATION

When we set up a 50% deposit listing for you and once you place an order and commit to using our service, we immediately start working on your proofs. Once design work begins, the deposit is non-refundable.

Please contact us immediately if you have had a change of heart as printing commences soon after an order is placed. There is a 25% cancellation fee if you cancel your order after your final proof has been approved, and BEFORE we start printing your order.

You cannot cancel your order once printing has commenced.

REFUNDS AND EXCHANGES

Due to the custom nature of invitations, returns and exchanges are not accepted, except in the event that the mistake is on our part.

We are not responsible for spelling mistakes in approved proofs so please make sure to check final proofs on custom orders before signing off. This includes misspellings, punctuation and grammatical errors. We will, however, reprint at no charge if the items received do not match the final proof as approved by the customer.

Since all computer monitors are different, your printed stationery may not match exactly what you see on your monitor. Therefore, returns based on colour are not accepted. Please order a sample before placing a larger order to avoid any disappointment. Sample costs will be deducted from your final bill.

All items are carefully checked prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!
Shipping
The shipping information above applies to sample orders only.

- For completed larger orders -

All items are packaged and shipped from United Kingdom.
COURIER: We post by courier, either FedEx or UPS. (economy services)
SHIPPING TIME: Economy Service can take from 3-8 working days.
COST: The shipping costs vary depending on the quantity that you are ordering, and the shipping destination. Shipping cost guide:
-Within UK: £7-£11
-EU: $30 - $34
-USA: $38 - $52

- CUSTOMS & DUTIES -
Please note that buyers are responsible for any custom charges and duties that may be incurred. Please check your local customs office for more information