kimeradesign's Shop Policies
Welcome to my Etsy shop!
Even though I'm relatively new to Etsy, I have been designing for 25 years and have had my Brooklyn boutique for over 13 years.
My Etsy shop currently features my signature silk shantung and brocade accessories and home decor items which are made in our Brooklyn studio by myself and a couple of assistants.
My designs reflect influences from many diverse cultures and from every corner of the globe.
Let Kimera inspire your creative spirit and introduce you to a new, modern way of living without traditional boundaries.
Payment is by PayPal, Etsy Direct, or Etsy Gift Card in US dollars only. All custom orders must be prepaid in full at the time of the order.
We currently only guarantee shipping within the United States. However, please convo me if you require international shipping, and we will do our best to accommodate your request.
All items are shipped within 1 week of payment confirmation via USPS or FedEx Ground at our discretion. Shipping may take 1-7 days depending on location. Alternatively, you may request FedEx Express shipping for an additional cost. If you would like this service, please write a note in the Message to Seller when you check out. I will send you an updated invoice from PayPal for the additional amount.
Please make sure your Etsy "ship to" address is correct.
I will e-mail you once an item has been sent. I would appreciate it if you confirm receipt and provide any feedback (hopefully positive!).
We cannot be responsible for any lost or damaged items once they are shipped. However, I will make every effort to track your package if possible.
Refunds and Exchanges
I take great pride in my work and would like you to be happy with your purchase.
I also make every effort to be thorough and accurate in my descriptions. However, in the event you are not satisfied with any item, please contact me within 4 days of receipt to receive instructions for returns. We will not accept returns without prior approval.
Upon receipt of the returned item, I will refund you via PayPal or Etsy Direct the item cost. The shipping is non-refundable and you must pay for the return shipping.
Alternatively, if you would like an exchange, we will send out the replacement item and make any necessary price adjustments.
Certain items are final sale only. If this is the case, it will be clearly stated in the item description. All custom orders are also final sale. No refunds and no exchanges.
Additional Policies and FAQs
We do offer custom orders on most of our Etsy items and actually specialize in custom-made special occasion and bridal dresses at our Brooklyn boutique.
Please check them out along with additional information on placing custom orders at our website www.kimeradesign.com.
Last Updated March 25, 2013