kimialex's Shop Policies
Hello! I'm Kimi, and I'd like to welcome you to my shop! My husband and I work together as a team to create all of the delicious edible items for you to enjoy.
Full payment is expected within 72 hours of purchase, and your order will not ship until full payment is received. If you need to cancel a purchase, please contact me within 48 hours from the time of the original order so that I can help you with that. Items will be relisted after 72 hours of purchase without full payment. I am happy to help you with that however I can, as much as possible!
I try to ship items on the same or next day following full payment if I can! I never ship more than 48 hours following full-payment receipt. :) So you get your items fast! Let me know if you want insurance or confirmation on anything, as I typically don't ship with those methods. I will ship as much as possible by USPS Flat Rate Shipping in envelopes or small boxes. For international customers, I will ship USPS First Class Mail. *Note about fudge shipping* If you specify that your order is a gift and do not include a preferred shipping date, your fudge will ship automatically 48 hours from purchase. I will make two attempts to contact you within 48 hours following payment to ensure prompt delivery time based on your wishes. If I cannot reach you in 48 hours, your fudge will ship immediately.
Refunds and Exchanges
Refunds are for damaged items only. Shipping damages are not covered unless shipping insurance is purchased. I cannot be responsible for anything that isn't right for a personal taste. Please, again, ask me any questions you have prior to purchasing an item, so that I can help you however possible. :)
Additional Policies and FAQs
Follow my blog! http://essentialcharm.blogspot.com
Both my husband and myself carry current food handler's permits with the State of Washington. All goods come from a pet and smoke-free home.
Last Updated June 26, 2013