SylkeCrafts

Crochet patterns and toys.

173 Sales

SylkeCrafts

Crochet patterns and toys.

173 Sales On Etsy since 2012

5 out of 5 stars
(26)
Kim Lapsley

Contact shop owner

Kim Lapsley

Reviews

Average item review
5 out of 5 stars
(26)
View all 26 reviews

About

A passionate crocheter.

...

Shop members

  • Kim

    Owner

Shop policies

Last updated on May 19, 2018

Accepted payment methods

  • Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If there is a problem with your item, please contact me as soon as possible. I will do my very best to resolve the problem for you.
Payment
This shop uses Etsy Payments. Etsy Payments offers the following payment options: Credit cards, Debit/bank cards, Etsy Gift Cards and Etsy Credits, PayPal, iDEAL (the Netherlands only), Sofort (Austria and Germany), Apple Pay, and Android Pay.
Shipping
*Items will be shipped to the address listed on your Etsy account. Contact me immediately if you would like your item shipped to another address.

*All items will be shipped within 1 to 2 business days of payment being received.

*Items are shipped from Perth, Western Australia using Australia Post. All items will be shipped with a tracking number.

*Domestic Shipping
Australia Post estimates delivery times to be between 1 to 4 days.

*International Shipping
International delivery times are estimated to be between 3 to 10 days. These times are not guaranteed, and factors such as time in customs may mean your item will take longer to arrive. If your item hasn’t arrived after 8 weeks please contact me.

If your country is not listed in the shipping section, please contact me and I will add it to the list.

*Customers are responsible for all import charges such as duties, taxes and custom clearance fees.
Privacy
This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. We recommend reading Etsy’s Privacy Policy before using their services: https://www.etsy.com/au/legal/privacy/

**Information We Collect**
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order, for example), if you contact us directly.

**Why we Need Your Information and How we Use It**
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

**Information Sharing and Disclosure**
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

**Data Retention**
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 5 years.

**Transfers of Personal Information Outside the EU**
SYLKE CRAFTS is an Australian business that operates solely from Perth, Western Australia. When you choose to purchase goods and services from SYLKE CRAFTS, to supply these goods and services, it is necessary for us to access and store customer information from and on devices located in Australia. We take measures to secure this information using security software and password protection.

We rely on contractual necessity as the legal basis for transferring personal information outside the EU.

**Your Rights**
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

**How to Contact Us**
If you have any questions or concerns, you may contact Kim Lapsley at sylkecrafts [!at] gmail.com.