Maiti accepts payment per PayPal and Etsy Checkout.

All orders are shipped via Royal Mail and sometimes Hermes.

Delivery after dispatch usually takes the following time: Within the UK - 2-3 working days
Europe - 5-9 working days
Everywhere else - 9-14 working days

Due to the Coronavirus situation please expect the delivery to take longer.

All items are sent from the UK - the exact shipping option (letter, big letter, small parcel, medium parcel etc.) depends on the item.

The UK shipping option is trackable, the international shipping options do not come with a tracking service. Please be aware of this.

If your your order hasn't arrived after two weeks (four weeks for international shipments) please contact Maiti. We will find a solution, promise!

Maiti is based in the UK. Import taxes and/or -fees are the responsibility of the buyer. Import duties, taxes and other regulations vary from country to country and can be expensive. Please make sure to check the regulations of your country BEFORE making your purchase.

All of the items are vintage. Even though I give my best to check each item, I'm not 100% immune to overlooking flaws, unfortunately. If you feel that there is a discrepancy between the description and the item you bought, please contact Kimonoxl and we will work something out. You can return any item that you don't like.

Since the items are vintage and oftentimes have been in storage for a long time, they might have a more or less noticeable musty or mothball-like chemical smell. Please be aware of this! Airing out a garment might get rid of the smell.

Japanese kimono items are - for the most part - not meant to be washed. Especially the silk items will suffer if you put water to them. Please only use a dry-cleaning service that you trust and consult them before handing garments in. Since cleaning kimono garments is a science in itself Maiti unfortunately cannot give advice on how to handle this.

This Privacy Policy describes how and when Maiti collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information Maiti Collects
To fulfil your order, you must provide Maiti with certain information (which you authorized Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information if you contact Maiti directly.

2. Why Maiti Needs Your Information and How We Use It
Maiti relies on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. Maiti uses your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure
Information about our customers is important to our business. Maiti shares your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

4. Data Retention
Maiti retains your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 4 years.

5. Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Maiti
For purposes of EU data protection law, Maiti is the data controller of your personal information. If you have any questions or concerns, you may contact us at kimonocorner [!at] yahoo.com.