KindnessCalling

Returns and exchanges may be permitted on a case-by-case basis, but return and new product shipping is the buyer's responsibility. Unsolicited returns will not be refunded.

CUSTOM ORDERS ARE FINAL SALE.

DAMAGES FROM USE ♥ I will not be responsible for damages caused by use of the item - including fading (keep items out of direct sunlight), items getting wet, and elastics breaking/stretching. It is the buyer's responsibility to keep items safe, out of the sun/rain, and handled with care. Some charms and findings may tarnish over time; use a gentle soap and water mixture and soft toothbrush to brighten them back up!

All payments must be received within three (3) days of placing the order. If no payment is made within this time period, the order will be cancelled and refunded, and the item relisted.

PROCESSING TIME ♥ Please allow 1-3 business days for your order to be marked as shipped.

WAIT TIME/TRACKING ♥ USA Orders: We employ a third party courier to take all our US orders across the US-Canadian border and ship with USPS. Please allow 24-48 hours after your item has been marked as "Shipped" to see an update on your tracking. Shipments usually arrive to their destination within the continental US 4-10 days after this.

Canadian orders: Canadian orders are typically received in 2-5 business days. Unless otherwise specified, they do not include tracking.

All Other Destinations: Please contact me if you would your item shipped outside of the US and Canada.

INTERNATIONAL ♥ Items sent internationally may require customs, VAT charges, or taxes to be paid upon delivery. The buyer is responsible for these charges. Currently, we do not ship to India and Mexico due to import/export and shipping restrictions; orders to these destinations will be promptly refunded and cancelled.

DAMAGES ♥ If you find that your item has arrived damaged, please don't hesitate to contact me so I can look into this. If your item is damaged, please send a clear photo of the damage within 48 hours of receiving the package.

UNDELIVERABLE ♥ If an item is returned to me due to an incorrect address on the buyer's behalf or an item never getting claimed from the post office, the item can either be re-sent (shipping will need to be paid again) or a refund (minus shipping) will be given.

LIABILITY ♥ Some states and countries prohibit the usage of items hanging from the rearview mirror of a vehicle. I am NOT liable if you are penalized (including charges and tickets) for hanging one of my items from your car's mirror, or anywhere else in your car.
Additionally, all large dreamcatchers and mobiles include a warning stating that they pose a choking hazard. They are NOT to be hung over a bed, crib, play area, or in an area where a child or baby is. I am NOT liable for any damages or injuries that may result. Use at your own risk.

All items come from a smoke free, pet friendly environment.

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Your Personal Information

In to fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for personalization or gift messages, for example) if you contact me directly.
Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
• if necessary, to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) compliance with the Etsy Seller Policy and Terms of Use, as necessary.

2. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, which are:
• Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies like Canada Post. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

3. Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

4. Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in Canada, the US, and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction.

5. Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights include:
• Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
• Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

6. How to Contact Me
For purposes of EU data protection law, I, Sarah, am the data controller of your personal information. If you have any questions or concerns, you may contact me through a private message on Etsy (Kindness Calling), Facebook (Kindness Calling), or through my e-mail kindnesscalling [!at] gmail.com