I don't accept returns, exchanges or cancellations but please contact me if there is a problem with your order. If a return is mutually agreed upon, the item must be returned to me within 7 (seven) days of the date you receive it, based on the delivery confirmation notice from the USPS.

I accept PayPal, money orders, and credit cards via direct checkout. The payment option OTHER is for customers who have contacted me about a layaway plan.

For certain circumstances, a layaway system is available.
Please contact me before checkout to arrange this form of payment. Each layaway transaction is different to accommodate different situations.
PAYPAL ONLY FOR LAYAWAY
Cancellation Fee: NO PAYMENTS REFUNDED

I try to ship the day after receiving an order but the shipping time frame you see is longer - this is because we lose power so frequently here in the middle-of-nowhere, TN:) Without power, I am without a computer.

INTERNATIONAL BUYERS ARE RESPONSIBLE FOR ANY TAXES WHICH MAY BE LEVIED BY THEIR COUNTRY. I WILL NOT FALSIFY A CLAIMS FORM and will cancel an order if asked to do so. I will not send patterns internationally marked as a letter so please do not ask.
I ship sewing patterns first class international via the US postal service. Their shipping costs for overseas mail is quite high - I have NO CONTROL over the post office.

We live in the country and are often without power, thus I am without a computer and a printer. (We are the end of the line for electricity on this road so are the last to be restored). If you do not receive a shipping notice within 3 days after a transaction, please be patient - I will contact you as soon as power is restored.
In addition, TN is prone to some very nasty ice storms. As mentioned, we live in the country, where the roads are long, winding, and frequently never receive sunlight. There are no salt trucks that come out here. My mailbox is about a quarter mile down a steep hill and after an ice storm, I can't navigate the hill on foot or by truck. In serious cases, as in the winter of 2017-2018, there was no mail delivered or picked up for a few days. In October, 2019, we were without power for ten days due to tornadoes and violent straight line winds.

Adjustments will not be made if my shop is running a sale. For instance, if you purchase a sheet of wrapping paper, then I place that section on sale two days later, no price adjustment will be made.

INTERNATIONAL FRIENDS, PLEASE NOTE:
As I am in the US, I am NOT registered for VAT, and so this tax is not included in my prices. Import duties, taxes/VAT/GST and any other country's import fees or charges ARE NOT INCLUDED in our item price or shipping cost. These charges, if applicable, are the buyer's responsibility.
This policy hereby supersedes any other verbiage on all kinseysue listings. 6/8/16

I ship sewing patterns first class international via the US postal service. Their shipping costs for overseas mail is quite high - I have NO CONTROL over the post office.

PRIVACY POLICIY Complies with the European General Data Protection Regulation (GDPR)

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices. 

1. INFORMATION I COLLECT

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

2. WHY I NEED YOUR INFORMATION & HOW I USE IT

I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. INFORMATION SHARING & DISCLOSURE

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
- Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
- Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
- Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
- Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
- Data Retention. I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years (as required by UK tax law).
- Transfers of Personal Information Outside the EU. I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

4. YOUR RIGHTS

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
- Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
- Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

5. HOW TO CONTACT ME

For purposes of EU data protection law, Etsy is the data controller of your personal information. If you have any questions or concerns, you may convo me via etsy or by email - ebhantzis [!at] gmail.com